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silicon.com > Management > CEO Essentials
Cheat Sheet: Faster Payments Services
...them have launched a faster payments service. Some banks however have been providing FPS to their individual customers for telephone and internet transactions since... Read more
Sep 22, 2008
silicon.com > Management > CIO Insights
Shared services - how to get it right in your business
...letting business partners help shape shared services initiatives, training shared services staff in customer service, and expanding shared services into less obvious areas of... Read more
Dec 3, 2009
silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
...internal communications across 450 sites aimed at boosting the standard of customer service. A-Zs? 1. Security from A-Z? 2. Biometrics from A... Read more
Feb 21, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
...apply that knowledge to increase profitability, reduce operational cost, and enhance customer service Read more
Sep 19, 2008
silicon.com > Management > CIO Insights
Building society streamlines system support
...a number of functions, including server maintenance and customer contact centre operations. silicon.com Financial Services Get the latest financial services news straight to... Read more
May 27, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
...consumers are suffering the most. More than half of consumers feel customer service operations are ineffective, according to research commissioned by Oracle. Green IT... Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Confused.com automates email handling
Financial Services aggregation site has implemented email management software to improve customer relationships and reduce email handling times by... Read more
Sep 10, 2008
silicon.com > Technology > IT Services
Scottish Water splashes out on tech
...better value to customers. The deals are intended to save around £8m over eight years by moving to a managed services model and using... Read more
Apr 28, 2008
silicon.com > Management > CIO Insights
Quocirca's Straight Talking: Print issues in black and white
...control and costs go out the window. One answer is managed print services, argues Louella Fernandes. Despite the growth in digital communications and promises of... Read more
Apr 22, 2008
silicon.com > Technology > Networks
Local gov't adopts web-savvy interaction
...focus on encouraging greater levels of take-up of online services and improving customer access. Janet Callender, CEO of Tameside Metropolitan Borough Council said... Read more
Mar 4, 2008
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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