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Articles on departments
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silicon.com > White Papers > Enterprise Applications > Workflow Management
Software Configuration Management: The Foundation of Global Distributed Development Today
...enables development to make progress without imposing additional demands on your IT department or network. This paper looks at how distributed development can be implemented... Read more
Jul 22, 2009
silicon.com > Management > Public Sector
£11m for learner dentists' IT
...for would-be dentists has received a funding boost this week. The Department of Health, NHS Connecting for Health and the Dental IT programme board... Read more
Oct 9, 2008
silicon.com > Management > CIO Insights
Tech failing to meet business expectations
...around a quarter of service level agreements (SLAs) made with other business departments in their organisation. Although four out of five (81 per cent) of... Read more
Jun 23, 2008
silicon.com > Management > Public Sector
NHS CIO jumps ship
...to write a killer CV ? How to prepare for the interview The Department of Health (DoH) confirmed Swindells - who has been working for the department... Read more
Apr 15, 2008
silicon.com > Management > Public Sector
Driver e-services save £33m
The Department for Transport and its agencies, including the Driver and Vehicle Licensing Agency... Read more
Jan 16, 2008
silicon.com > Technology > Mobile
Mobile working goes mainstream
Time to integrate it with IT, says Gartner... Read more
Mar 25, 2008
silicon.com > Technology > Mobile
Motorists told: Switch off mobiles when switching on ignition
Drivers still flouting phone ban Read more
Feb 1, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
IT service management: is it now too important to leave to the IT department alone
Historically, IT departments and the business have operated as separate entities with a common goal... Read more
Jan 2, 2008
silicon.com > White Papers > Security > Intrusion - Tampering
Travelex Secures Remote Endpoints With UTM-1 Edge
While the IT department, which is based in the company's North American headquarters in Toronto... Read more
Nov 12, 2008
silicon.com > White Papers > Software and Web Development > Internet and Web
TechNet Webcast: ShopTalk - Measuring IT Health with an IT Scorecard
Business intelligence is as important in the IT department as it is in the Finance department. Making good IT business decisions... Read more
Sep 2, 2008
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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