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Articles on downturn black book
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silicon.com > Technology > IT Services
Psst? Want to get your outsourcing project signed off?
As the downturn continues to put...survey, by the Black Book of Outsourcing, found... Read more
May 29, 2009
silicon.com > Technology > IT Services
Legal Eye: Five steps to reduce outsourcing risk
...of the 2009 Black Book of Outsourcing: The...the current economic downturn, are simply too... Read more
Mar 25, 2009
silicon.com > Management > CIO Insights
IT spending outlook 'extremely volatile'
...IDC's Worldwide Black Book. That figure is...which preceded the downturn. Those days have... Read more
Apr 4, 2003
Devil's Advocate: Fortune telling spam
...may be further gains, those are likely to evaporate in a subsequent downturn. Likewise, when shares are falling, they often fall too fast for the... Read more
Aug 6, 2002
silicon.com > Jobs
Business Development Manager-Offshore Services
...in the current downturn. - On target for...new business sales. - Black book of contacts within... Read more
Jan 2, 2010
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
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