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silicon.com > Management > Public Sector
Can the government offshore with confidence?
...as far as Joe Harley, CIO of the Department for Work & Pensions (DWP), is concerned, it is up to suppliers to decide how to deliver... Read more
Feb 14, 2008
silicon.com > Management > CIO Insights
"We don't need custom services, we don't need anything fancy"
...Joe Harley, the CIO of the Department for Work and Pensions. The DWP deals with 20 million 'customers' per year, paying out in excess of... Read more
Apr 6, 2009
silicon.com > Management > Public Sector
The nine DWP projects that are 15 years behind schedule
Nine major IT projects underway at the Department for Work and Pensions (DWP) are collectively more than 15 years late. The figure was revealed in... Read more
Jan 21, 2009
silicon.com > Management > CIO Insights
The 11 IT projects costing DWP £1.6bn
The Department for Work and Pensions (DWP) is investing more than £1.6bn in various tech projects up to... Read more
Nov 24, 2008
silicon.com > Management > Public Sector
ID cards to remain unreadable until next year
...or other organisations putting readers in place. "We are in discussions with DWP [Department for Work and Pensions] about remote authentication for processing unemployment benefits... Read more
Apr 7, 2009
silicon.com > Management > Public Sector
Inbox: Home Office hacking powers go too far
"This means that a law to combat crime will make crime easier" Read more
Jan 23, 2009
silicon.com > White Papers > IT Management > Business Functions
Xerox Uses Software as a Service to Meet Contractual Obligations and Optimize Client Value
...the life of the contract and add new services as required by DWP and avoid up-front capital outlay for hardware and facilities and minimize... Read more
Oct 11, 2008
silicon.com > Management > Public Sector
£3bn gov't IT contracts up for grabs
...3bn are up for grabs at the Department for Work and Pensions (DWP) as part of plans for servicing and upgrading the organisation's entire... Read more
Jul 1, 2008
silicon.com > Management > Public Sector
Lie detectors to hunt out benefit cheats
Trial saves thousands in taxpayer money Read more
May 7, 2008
silicon.com > Management > Public Sector
BlackBerrys squashed by Whitehall data ban
...The Department of Health, Ministry of Justice, Department for Work and Pensions (DWP) and Ministry of Defence would not reveal how many portable devices were... Read more
Feb 4, 2008
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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