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silicon.com > Management > CIO Insights

Renaming the CIO: DBS, anyone?

...seeking out CIOs. Our thanks to the team at Executive Learning Alliance (ELA) for their help with this competition. An ELA column from earlier this... Read more

Nov 1, 2004

silicon.com > Management > CIO Insights

Two keys to offshoring: Education and training

...speaking at an event on Tuesday evening run by silicon.com contributors ELA entitled 'The truth about offshore outsourcing'. He said that the UK shouldn... Read more

Mar 10, 2004

silicon.com > Jobs

Fund Accountant

...challenging environment please e-mail your complete application documents (in English) to Ela.Fiedurek@AnsonMcCade.com Reference: ITJB*AMC*EF/546 Contact: Ela Fiedurek Address... Read more

Dec 23, 2009

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IBM XIV® Storage System: Ease of Management Reinvented

IBM

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

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Contact Centres: Optimum service at optimum cost

ntl:Telewest Business

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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Orange- customer case study

Pitney Bowes

The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.

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