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silicon.com > Management > CIO Insights
IT Myths: Buggin' out - the history of a word we all hate
...an incident involving software pioneer and IT's earliest first lady, Grace Murray Hopper. In the 1940s, Hopper - responsible for inventing the compiler and playing... Read more
Jul 31, 2003
silicon.com > Management > CIO Insights
IT Myths: The tallest tech tales, all in one place
...some readers felt it was an open and shut case that Grace Hopper coined the phrase (similar usage, it turns out, goes all the... Read more
Aug 1, 2003
silicon.com > Technology > Software
Bugs! But who should take the blame?
In the 1940s, Grace Hopper, keeper of the mighty Harvard Mark 2, found the cause of... Read more
Feb 20, 2002
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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