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Articles on handled branch automation
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silicon.com > Management > CIO Insights
Photos: Barclays bank of the future
...generous and the site is a visual feast, with much of the branch having an open plan split-level format. The picture above shows the... Read more
Jan 5, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
China's Largest Bank Protects Competitive Advantage Through Simplified and Secure IT Management
...largest banks with 14,250 branch outlets. To retain its market...management as well as workload automation and improves service availability. The... Read more
Jul 3, 2008
silicon.com > White Papers > Software and Web Development > E-commerce - E-Business
Chinatrust Commercial Bank Reduces Risk by Monitoring Global Credit Limits
...the past, CTCB's overseas branches have run independently and made...Consequently, each core banking system handled data differently using numerous formats... Read more
Dec 3, 2009
silicon.com > Special Features > Lean and Green
Norwich Union goes Exstream to descramble customer documents
...Union has implemented a document automation project to make its communications...5m, including a root and branch overview of all communications with... Read more
Jan 14, 2008
silicon.com > Management > Public Sector
Info watchdog: Home Office guilty of data protection breach
...the future Photos: High tech branch surfaces "This breach illustrates that...that sensitive personal information is handled properly and held securely at... Read more
Jan 23, 2009
silicon.com > Management > CIO Insights
Nottingham Building Society revamps mortgage applications
...a result of the process automation. Within two weeks of the...part of a root and branch rip and replace of the... Read more
Dec 17, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
...users already active in 10 branches worldwide and improved cross-selling...well as key sales force automation operations, such as management of... Read more
Jul 1, 2008
silicon.com > Management > CIO Insights
Robin Dargue, Group CIO, Royal Mail
...he says. The scale of Royal Mail - 80 million letters and packets handled each day, 24 million customers, 200,000 employees - is what makes the... Read more
Jun 11, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Epicor Software Case Study: Cell Signaling Technology
...Web services-based sales tax automation solution, which companies can deploy...an on-demand environment. It handled the job with accuracy and... Read more
May 16, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Leading Credit Card Provider Handles 78 Percent of Calls With Automated Voice Self-Service System
...company wanted to increase call automation, improve customer satisfaction and reduce...of all calls are now handled by an automated Intervoice solution... Read more
Dec 19, 2008
Stories on handled branch automation
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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