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silicon.com > White Papers > IT Management > User Satisfaction
Using HP Web Jetadmin 10.0 in Help Desk Operations
HP Web Jetadmin 10.0 contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Help Desk troubleshooting... Read more
Apr 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Four ways HP productivity tools can help increase IT availability
...can help take the pressure off. Using these HP technology innovations may lead to fewer help desk calls, simplified supply management and less time spent... Read more
Mar 18, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware
Partnering With HP Provides Freedom to Learn With the Resources It Needs to Make 1:1 Computing a Success
...FTL with professional development, site analysis and planning, server hosting, HP notebook PCs, help desk, and support services Read more
Aug 28, 2009
silicon.com > White Papers
HP OpenView Helps Swedish Medical Center Heal IT Growing Pains
...heart and soul of HP OpenView tools, tying everything on the network together for upgrades, change management and help desk and widespread use of... Read more
Mar 2, 2009
silicon.com > Special Features > Virtualisation
2010: The year your desktop goes virtual?
...datacentre. Users have a screen and terminal (or thin client) on their desk, which connects to the operating system running on the server via the... Read more
Dec 1, 2009
silicon.com > White Papers > Networking and Communications > Mobile and Wireless
Voice over Wireless LAN Solution Brief
...ProCurve Networking by HP serve as your...telephony technologies to help ensure that workers...away from their desks. VoWLAN technology can... Read more
Mar 18, 2009
silicon.com > Management > CIO Insights
Is your wardrobe business-ready?
...women in senior management although HP, Cisco and eBay do. Are...Headhunter's top tips Need help securing the dream job? Get... Read more
Aug 22, 2008
silicon.com > Management > CIO Insights
The Weekly Round-Up: 16.05.08
Work from home - career enhancing or calamity? Read more
May 16, 2008
silicon.com > Management > CIO Insights
The Weekly Round-Up: 11.04.08
...enlist this little guy's help? ) The campaign is an attack...paid? Check. You're stuffed. HP has claimed IT departments should... Read more
Apr 11, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Increasing Efficiency Through Integration
...United Biscuits and Hewlett-Packard. They needed...keen that the help desk system could utilise... Read more
Sep 2, 2008
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Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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