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Articles on ict birmingham city council
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silicon.com > Management > Public Sector
Birmingham to "enrich lives" through tech
Birmingham City Council's technology...world class ICT service Read more
Aug 8, 2008
silicon.com > Management > Public Sector
Cities rise to the £7m digital challenge
Ten councils are battling...shortlisted, including Birmingham (as lead...authority), Bristol City, Ealing, Kingston...head of ICT at Sunderland... Read more
Oct 2, 2006
silicon.com > Management > Public Sector
The death of the IT department - and how you can survive it
...IT at Birmingham City Council warned: "Unless...Head of ICT at Ashford... Read more
May 11, 2006
silicon.com > Management > CIO Insights
Public sector going mad for outsourced IT spend
...enhance its ICT services in...100m. The council said it...In February, Birmingham City Council embarked... Read more
Jun 29, 2004
Stories on ict birmingham city council
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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