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Articles on incidents
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silicon.com > White Papers > Data Management > Data Infrastructure
Applying Data Mining Techniques for Traffic Incident Analysis
...based simulation and visualization tools had helped to evaluate new algorithms for incident detection and strategies for incident management. Applications of such tools enable users... Read more
Oct 1, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices
...response to user requests. By deploying a service desk solution with integrated incident, problem and change management processes based on ITIL best practices, ITGI has... Read more
Jul 18, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
...Summer Ficarrotta shows you how Business Mashups automate and coordinate the way incidents are captured, routed, escalated and resolved through IT Support and Application Development... Read more
Jun 24, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
...analysis, the Soft Flow solutions advisor introduced the company to a CA Incident & Problem Management solution Read more
Jun 12, 2008
silicon.com > White Papers > Security > Intrusion - Tampering
Public School District Reduces Virus-Related Incidents With Network Access Protection
...and NPS can help identify and update noncompliant systems, reducing virus-related incidents Read more
Apr 2, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Boulder County Uses Cisco IPICS: County Improves Incident Response
...using IP phones, PC clients, or cell phones, improving service effectiveness and incident response Read more
Jan 7, 2008
silicon.com > White Papers
Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With Read more
Jun 12, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
National Spam Threat Management: With Case Studies of Spam Incidents Analysis
Spam in today's globally interconnected world has gone far beyond the nuisance in end users' mailboxes. It consumes sign Read more
Oct 14, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Incident Management - Do's and Don'ts
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL Read more
Jan 8, 2008
silicon.com > White Papers > Storage > Storage Hardware
Incident Response: Speed Can Mean the Difference Between Success and Failure
When it comes to investigations and incident response speed is all important. The faster an examiner gets the data... Read more
Nov 13, 2009
Stories on incidents
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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