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Articles on infrastructure library british standard
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silicon.com > Management > CIO Insights
"I am frankly not much excited by technology per se"
...centre for the NHS management board, then as a programmer for the British Medical Association. "That was really the reason I got into IT in... Read more
Apr 22, 2009
silicon.com > Management > CIO Insights
Profile: Nottingham Building Society head of IT Jack Cutts
...almost 20 years ago at British Steel. At the time, the...of work to update the infrastructure for the business and the... Read more
Mar 11, 2008
silicon.com > White Papers
Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
Standard-based approaches...the IT Infrastructure Library (ITIL). Originally...by the British government in... Read more
Mar 15, 2006
silicon.com > Management > CIO Insights
Quocirca's Straight Talking: All about Itil
...for IT infrastructure library and is...by the British Standards Institute (BSI... Read more
Jul 28, 2006
silicon.com > Special Features > IT Consulting
IT consulting: Keys to keeping projects on track
...Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000... Read more
Dec 8, 2004
silicon.com > Management > CIO Insights
Leader: The CIO Agenda for 2007
...include IT infrastructure library for better...of IT, British Sugar; Neil...accommodation, Food Standards Agency; Chris... Read more
Jan 17, 2007
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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