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Articles on key service area
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silicon.com > Technology > IT Services
The Naked CIO: Offshore - or off their trolley?
...behind a move to managed services at the Naked CIO's...be so categorical. In other areas I have persisted despite poor... Read more
Mar 10, 2008
silicon.com > White Papers
HP Thin Client Computing: A Financial Services Industry Solution Brief
...computing is ideally suited for today's financial services institutions, which face key challenges in the areas of customer retention, operational excellence, productivity, and compliance... Read more
Mar 18, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
Improve the Efficiency and Productivity of Healthcare Workers
...of wireless coverage areas. NetMotion's award...solves today's key mobile deployment challenges...and improve customer service and patient care... Read more
Mar 18, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
Evaluating Carrier-Class Ethernet Services
...equipment manufactures are making considerable efforts to ensure Ethernet services are 'carrier class'. Key areas of concerns such as Quality of Service (QoS), resiliency... Read more
Sep 11, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Pragmatic ITIL: A Panel Debate
...best practices for service management implementation and...presented a fruitful area for such consideration...of the business, key to driving uptake... Read more
Sep 2, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Nortel Network Case Study: Australian Stock Exchange
...information services to its customers. The ASX and Nortel work closely together to support ASX's business-critical requirements across three key areas: The... Read more
Jan 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Deliver Service Excellence Through the Unique Advantages of IBM Service Management Solutions
...paper provides a comparative analysis of IBM's key differentiations in the area of IT service management. IBM provides a broad set of integrated... Read more
Apr 9, 2008
silicon.com > White Papers > IT Management > IT Budgeting
Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a...and identifying problem areas will not only... Read more
Oct 29, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Extend the Value of Your Oracle Warehouse Management System (WMS) With Mobility
...area. Efficiency of warehouse processes is key to many business metrics - affecting the number of orders shipped to order accuracy, inventory availability and customer service... Read more
Aug 15, 2009
silicon.com > White Papers > Enterprise Applications > Workflow Management
Why and How Fax-Document Management Plays a Central Role in Enterprise Compliance Strategies
...goals: efficiency, customer service, and profitability. This...a range of key business processes across...compliance in the areas of structure, repeatable... Read more
Jun 11, 2009
Stories on key service area
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- Cheat Sheet: NFC and contactless payments
- Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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