managed services dade White Papers

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IBM Case Study: Miami-Dade County Public Schools

Miami-Dade County Public Schools...administrative support locations managed its budgets and...Planning, Cognos Professional Services and Cognos Education... Read more

Sep 1, 2009

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Advanced Consulting Enterprises: Mapping Database Solutions to Your Needs

Guardianship Program of Dade County is a...that provides guardian services for indigent adults...Tools, installed and managed by Advanced Consulting... Read more

Dec 1, 2009

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IBM XIV® Storage System: Ease of Management Reinvented

IBM

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

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Contact Centres: Optimum service at optimum cost

ntl:Telewest Business

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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Orange- customer case study

Pitney Bowes

The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.

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