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silicon.com > White Papers > Networking and Communications > Mobile and Wireless
Crate and Barrel Enhances the Customer Shopping Experience With Google Maps API Premier
...spontaneous and inviting experience into its online stores. Crate and Barrel deployed Google Maps API Premier that provides quick answers. Also, it helped in... Read more
Jun 23, 2009
silicon.com > Technology > Mobile
Upwardly Mobile: How the iPhone changed the world
Inside the Cingular pact... Read more
Mar 12, 2007
silicon.com > Management > CIO Insights
Safeway CIO Ric Francis
...the drab Hayes factory skyline or the various charts and store location maps pinned to the walls but a huge framed New York Yankees baseball... Read more
May 18, 2004
silicon.com > Technology > Hardware
The Bloor Perspective: User groups name and shame, safe PDAs, and IBM's Linux gamble
...be called the 'over the barrel factor'. It's when you...clearly defined user policies that map applications to business processes. The... Read more
Jun 18, 2001
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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