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silicon.com > White Papers > Networking and Communications > Mobile and Wireless

Crate and Barrel Enhances the Customer Shopping Experience With Google Maps API Premier

...welcoming, spontaneous and inviting experience into its online stores. Crate and Barrel deployed Google Maps API Premier that provides quick answers. Also, it helped... Read more

Jun 23, 2009

silicon.com > Technology > Networks

Before you roll out RFID... read this

...primary goal might be better usage of assets - in the form of crates or dollies or roll cages - or to identify where the product is... Read more

Jan 20, 2005

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IBM XIV® Storage System: Ease of Management Reinvented

IBM

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

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Contact Centres: Optimum service at optimum cost

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Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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Orange- customer case study

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The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.

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