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silicon.com > Management > CIO Insights
Bradford IT staff demands met in £100m outsourcing row
"Groundbreaking" deal as council drops TUPE for secondment... Read more
Feb 23, 2004
silicon.com > Technology > Software
Microsoft denies 'stripping down' Windows for NHS
But Granger forces Redmond to tailor it for the healthcare sector... Read more
Feb 23, 2004
silicon.com > Technology > Networks
Mobile operators could face EC legal challenge on pricing
Roaming charges to lead to another sort of charges Read more
Feb 23, 2004
silicon.com > Technology > Mobile
mm02: No to merger with Dutch telco
But BT could be the next contender for an acquisition... Read more
Feb 23, 2004
silicon.com > Technology > Security
Virus warning: Latest MyDoom takes aim at Record Industry
Another victim likely to elicit little sympathy... Read more
Feb 23, 2004
silicon.com > Management > CIO Insights
Dell 'doesn't do deals with terrorists'
Not-so-clever ploy to root out anybody shopping for the axis of evil... Read more
Feb 23, 2004
silicon.com > Technology > Mobile
Intel ready to push Centrino
Get ready for saturation advertising... Read more
Feb 23, 2004
silicon.com > Technology > Networks
NASA: A Mars a day helps you work rest and...
...bring 6.5 billion visitors onto your website... Read more
Feb 23, 2004
silicon.com > Technology > Networks
BT hits two million broadband subscribers
And opens a can of worms over competition... Read more
Feb 20, 2004
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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Peter Cochrane's latest video blog
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