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Articles on offshoring exclusive column
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silicon.com > Technology > IT Services
Naked CIO: Buy British
...Offshoring IT jobs is...improve the business. Exclusive column: The Naked CIO... Read more
Mar 23, 2009
silicon.com > Technology > IT Services
The Naked CIO: Offshore - or off their trolley?
...The outsourcing and offshoring debate rages on...clear to me. Exclusive column: The Naked CIO... Read more
Mar 10, 2008
silicon.com > Management > Public Sector
Inbox: Government IT ignoring red lights?
The weekly Inbox column collects the best and most thought-provoking of the reader comments silicon... Read more
Mar 30, 2009
silicon.com > Management > CIO Insights
The Naked CIO: Enemies of the state
...a positive response. Exclusive column: The Naked CIO...direct result of offshoring, which is made... Read more
Jul 14, 2008
silicon.com > Management > CIO Insights
The Naked CIO: Service level disagreements
...standards and support. Exclusive column: The Naked CIO...of ever-increasing offshoring, these agreements contain... Read more
Jul 7, 2008
silicon.com > Special Features > CIO Agenda 2008
Naked CIO: The true cost of IT
...collaboration and alignment. Exclusive column: The Naked CIO...my objections to offshoring and outsourcing. Anything... Read more
Apr 21, 2008
silicon.com > Management > CIO Insights
The Naked CIO: IT staff disloyalty
...provocative in my column on recruitment problems...attitudes to staff. Exclusive column: The Naked...The issues with offshoring and outsourcing that... Read more
Mar 31, 2008
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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