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Articles on rates callers
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silicon.com > Technology > Mobile
Skype trialled on Java mobiles
...or national rate to make calls, according to Skype. The calls can still be cheaper in some cases, Skype said; for instance, callers can make... Read more
Apr 30, 2008
silicon.com > Management > Public Sector
Computer says 'No' - lie detectors trap benefit cheats
...answers - in the voice of callers to indicate whether they might...circumstances had changed - double the rate of previous voluntary admissions. Only... Read more
Feb 18, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
...response (IVR) system. Improving the caller experience in your IVR system...single quantitative metric - task completion rate - to easily illuminate the ROI... Read more
May 18, 2009
silicon.com > Management > CIO Insights
Banks get most call centre customer complaints
...have the highest customer satisfaction rates while financial services and telecoms...that 85 per cent of callers to public sector call centres... Read more
Oct 10, 2005
silicon.com > Special Features > VoIP security
The biggest VoIP security threats - and how to stop them
Analysis: Forewarned is forearmed... Read more
Mar 22, 2007
silicon.com > Management > CIO Insights
DVLA ups contact centre performance
...It allows the system to identify priority callers, such as callers using a premium rate service and internal transfers to the contact centre. DVLA telecoms... Read more
Nov 6, 2007
silicon.com > Management > Public Sector
Councils save £1.4m per year on contact centre
...reach a first-time-resolution rate of 85 per cent. Stoke...messaging, providing service information to callers and reducing the number of... Read more
May 29, 2007
silicon.com > Special Features > VoIP security
Call centres lose in love stakes
...call centre waiting times (standing at 65 seconds) and the highest rate of callers who hang up. You what?? Bust through tech jargon with silicon... Read more
Mar 20, 2007
silicon.com > Special Features > Converged Communications
When mobile meets the landline
...that are transported over the fixed network are charged at a lower rate than those over GSM. While Fusion is primarily targeted at home users... Read more
Dec 13, 2006
silicon.com > Technology > Networks
Call centres replacing humans with robotic voices
...and an equal number of callers opt for IVR rather than...volumes grow at such a rate... we're expecting to see... Read more
Feb 17, 2005
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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