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Articles on reporting services
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silicon.com > Management > CIO Insights
No more tax breaks for offshoring?
...financial firms can protect their business. Banks, insurance companies and other financial services providers should be aware of an important change to the VAT rules... Read more
Nov 11, 2009
silicon.com > Management > CIO Insights
Confused.com automates email handling
Financial Services aggregation site has implemented email...reply templates, management functionality and reporting features. Williams said: "The marketplace... Read more
Sep 10, 2008
silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
...boosting the standard of customer service. A-Zs? 1. Security from...The system can provide statistical reporting on information such as talk... Read more
Feb 21, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
...productivity of your sales, customer service, and marketing teams can be...management, Microsoft Office Excel for reporting, and Microsoft Office Word for... Read more
Oct 28, 2009
silicon.com > White Papers
The Commonwealth Bank Delivers Exceptional Customer Service Using InfraEnterprise
...software to put it into practice - tracking, monitoring and reporting on each part of the service process Read more
Jul 9, 2009
silicon.com > Management > Public Sector
From army officer to IT chief - CPS CIO David Jones
For David Jones, the role of CIO at the Crown Prosecution Service (CPS) is something of a departure: for the majority of his career... Read more
Apr 8, 2009
silicon.com > White Papers
Banking Success Story: Translating E-service Strategy into Superior Business Value
...one of the largest financial services companies in the U.S...how a Web-based expense reporting system that was developed by... Read more
Mar 18, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
...time to enable proactive management of service quality. It automates the process of implementing, measuring, computing and reporting on service level agreements (SLAs) and... Read more
Mar 18, 2009
silicon.com > Management > CIO Insights
Kwik Fit Insurance drives up website performance
...its website. silicon.com Financial Services Get the latest financial services...allow for easy reference and reporting. According to Kwik Fit Insurance... Read more
Jul 28, 2008
silicon.com > White Papers > IT Management > Business Functions
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
...better reporting capabilities. eBucks built in-house call center based on Siebel Call Center, customized to meet eBucks' specific requirements and improved customer service significantly... Read more
Jul 1, 2008
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Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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