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silicon.com > Management > Sales & Marketing
Photos: Google Waves hello to a new way of doing business
...is complete the business model is then exported from Gravity into an SAP business process management tool called Netweaver BPM, where it will be refined... Read more
Nov 2, 2009
silicon.com > Technology > Software
Users tell SAP: 'We need to talk more
SAP needs to better communicate with customers about the products in its portfolio... Read more
Nov 25, 2009
silicon.com > Management > Sales & Marketing
How will you use Google Wave? Recruiting, decision-making, dealing with complaints
...Unsurprisingly, technology companies are already creating their own apps. ERP software maker SAP has designed an app called Gravity, which allows companies to collaborate on... Read more
Oct 28, 2009
silicon.com > Management > Sales & Marketing
Photos: Salesforce.com rides the Google wave with CRM app
Customer service the Wave way Read more
Oct 30, 2009
silicon.com > Technology > Software
SAP delays support price hike for customers
SAP has delayed price rises for its customers following a slip in the... Read more
Dec 2, 2009
silicon.com > Management > CIO Insights
On a new Voyager, tackling fraud and the intellectual challenge
...the bank's savings products, which are due to switch to the SAP platform in the first quarter of 2010. Other banking services will move... Read more
Jul 6, 2009
silicon.com > Management > CIO Insights
Court orders Oracle to name its price in SAP spat
...Oracle to name its settlement price in its ongoing litigation against archrival SAP over the handling of proprietary maintenance and support information for former Oracle... Read more
Oct 22, 2008
silicon.com > Technology > Software
SAP: Time's up for TomorrowNow
SAP is to wind down TomorrowNow, the third party support subsidiary it acquired... Read more
Jul 22, 2008
silicon.com > Technology > Software
SAP promises to listen to customers
...SAP's UK boss has pledged to put more emphasis on listening to... Read more
May 23, 2008
silicon.com > Technology > Software
SAP touts "collaborative" SOA
...SAP says collaborative working through service oriented architecture (SOA) technology represents the future... Read more
May 19, 2008
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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