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silicon.com > White Papers > IT Management > IT Infrastructure
ITIL V3: Making Business Services Serve the Business
...manner that makes business services serve the business. ITIL v2 processes...IT management processes for each major function within IT, and highlighted... Read more
Mar 18, 2009
silicon.com > White Papers
Major Law Firm, Cooley Godward LLP, Increases Business Intake Efficiency by 90% Using MDY FileSurf
...need to optimize internal processes that would allow the firm to better serve its clients today and into the future, and to compete successfully with... Read more
Mar 2, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
McAfee Secure Messaging Service Stops Major Email Threats at Minorplanet Asia Pacific
The market leader in vehicle-management information systems, Minorplanet Systems serves over 8,000 customers worldwide. Minorplanet needed to outsource management of its... Read more
Nov 12, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
Staffordshire County Council serves a local population of 800...is responsible for all the major public services within the county... Read more
Sep 2, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Spleen Web Hosting Solutions Expands Network Capabilities by Implementing PePLink 300
...hobby, Spleen has grown to serve over a hundred different websites including major web development firms as well... Read more
Aug 4, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Hosting Firm Expects 3:1 Server Consolidation Ratio With New Solution
...Swedish PC manufacturer into a major network operator and hosting company...use its server hardware and serve more customers without adding staff... Read more
Jul 3, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Operational Ef?ciency Takes Off at Berlin's Airports With Improved Systems Availability
...three airports in Berlin, which serve 150-plus destinations worldwide and...With the distraction of a major airport construction project and the... Read more
Jun 12, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Backing Up Exchange Databases Via the Passive Node in an Exchange Server 2007 CCR Cluster
...SCC) for that matter. In the context of Exchange database backups, one major benefit of CCR is that not only the active node, but also... Read more
Apr 2, 2008
silicon.com > White Papers > Security > Intrusion - Tampering
SonicWALL Case Study: Saint Francis Medical Center
...1875, Saint Francis Medical Center serves more than 450,000 people...challenge was to protect a major Midwest healthcare facility from the... Read more
Nov 26, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
A Petri Net Based XML Firewall Security Model for Web Services Invocation
...a conventional firewall because its major task is to control access...using Petri nets, which can serve as a high-level design... Read more
Jun 20, 2009
Stories on serve makro
- Photos: How to spend Christmas in Second Life
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- Cheat Sheet: NFC and contactless payments
- Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping
Featured white papers
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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