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silicon.com > Management > CIO Insights

The End of Year Weekly Round-Up: 21.12.07

...desk. Bathed in its glow, Microsoft CEO Steve Ballmer and his PA, Atkins, are drinking eggnog - whatever eggnog is, Americans always seem to drink it... Read more

Dec 21, 2007

silicon.com > Management > CIO Insights

The Weekly Round-Up: 10.12.04

eBay saves the Tube... and the hidden dangers of laptop use... Read more

Dec 10, 2004

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IBM XIV® Storage System: Ease of Management Reinvented

IBM

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

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Contact Centres: Optimum service at optimum cost

ntl:Telewest Business

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.

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