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silicon.com > White Papers > Enterprise Applications > Workflow Management
Luxury Hotel Corporation Takes Next Step Towards a Paperless Business With Captaris RightFax
...the medical center, insurance agency, IT team at MTG and even a telecommuter who works from a home office Read more
Aug 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Best Practices for Home Agents
...best practices described in this paper do not necessarily apply to every telecommuter, virtual office worker, or home-based business - those are more general topics... Read more
Aug 7, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
Provide secure reliable VPN connections with IPSec authentication and authorization
...from IPSec VPN Design, explores authentication and authorization models for the IPSec telecommuter. Given that telecommuters can be anywhere in the Internet, the successful completion... Read more
May 17, 2006
silicon.com > Management > CIO Insights
Election '05: Digital divide must be addressed
...starts to resemble a chasm." Today I've downshifted and become a telecommuter, like tens of thousands of others in this country. In fact, I... Read more
Apr 26, 2005
silicon.com > Management > CIO Insights
New e-gov supremo looks a safe pair of hands
And one tough survivor Read more
May 26, 2004
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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