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silicon.com > White Papers > Networking and Communications > Network Management

Australian University Stays Ahead in Technology With Expert Help

The University of Queensland Information Technology Services (UQ ITS), for example, must ensure the security and reliability of a sprawling... Read more

May 21, 2008

silicon.com > Technology > Mobile

Intel spends $43m on WiMax push

...s venture capital arm has announced an investment in Japanese WiMax company UQ Communications, which intends to provide coverage to most of Japan by 2012... Read more

Jun 8, 2009

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IBM XIV® Storage System: Ease of Management Reinvented

IBM

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.

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Contact Centres: Optimum service at optimum cost

ntl:Telewest Business

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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Orange- customer case study

Pitney Bowes

The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.

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