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silicon.com > Technology > Networks
New Year's honour for web science pioneer
Web and multimedia research leader Professor Wendy Hall, of the University of Southampton, has been made a Dame Commander... Read more
Jan 2, 2009
silicon.com > Management > CIO Insights
Tech to cure crop failure and look inside Einstein's mind?
Industrial revolution? You ain't seen nothing yet Read more
Mar 12, 2009
silicon.com > Technology > Networks
Web science: Sir Tim plugs new subject
...Got two seconds? Make your voice heard - take our latest poll. Wendy Hall, a professor of computer science at the University of Southampton, said... Read more
Nov 3, 2006
silicon.com > Management > CIO Insights
Cost of getting more women into tech: Millions
...workforce has the right skills to fill the skills gap. Professor Wendy Hall, president of the British Computer Society, said that IT still suffers... Read more
Sep 16, 2004
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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