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silicon.com > Management > CIO Insights
Quocirca's Straight Talking: Print issues in black and white
...go out the window. One answer is managed print services, argues Louella Fernandes. Despite the growth in digital communications and promises of the paperless office... Read more
Apr 22, 2008
silicon.com > Technology > Hardware
There's still a place for paper in a digital world - just don't drown
...paper documents. Quocirca's Louella Fernandes explains how to keep them...from Canon, HP, Ricoh and Xerox. Indeed, such offerings are becoming... Read more
Jul 15, 2009
silicon.com > Technology > Hardware
Doing away with printer headaches
...a key office resource and a headache to manage. Quocirca's Louella Fernandes describes how new services are making the job easier. In today's... Read more
Jan 7, 2009
silicon.com > Technology > Hardware
Quocirca's Straight Talking: An overlooked way to save money
...overlook a more mundane area - print management. But, says Quocirca's Louella Fernandes, this would be a mistake as there are millions to be saved... Read more
Jul 13, 2006
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IBM XIV® Storage System: Ease of Management Reinvented
Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to slow responsiveness, ineffective utilization, and inflexibility. This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
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Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us to identify potential customers and where they would likely use our enhanced third generation services. As our decision making process was much more informed by location-based data, we could build our network in areas that will serve our customers most effectively.
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