CRM
RSS CRMDatawarehousing faces bright future
News Corporate demand for customer relationship management (CRM) and ecommerce solutions will create a knock-on surge in demand for datawarehousing products, according to software vendor, MicroStrategy. The prediction came at... [24 May 1999]
E-businesses get relationship guidance
News IDC stresses the importance of customer relationship management (CRM) technology, which it places in three categories: post-sales follow-up, customer segmentation and evaluation, and stickiness drivers. [06 May 1999]
Remedy updates Help Desk to target CRM market
News Remedy Corporation has released the latest version of its flagship helpdesk product, while announcing plans to target the customer relationship management (CRM) market. Meanwhile, Remedy is also setting its sights set on... [30 Apr 1999]
CRM: More than just a pretty acronym?
Comment IT vendors' current focus on the potential of customer relationship management (CRM) technology is verging on the obsessive. But recent developments show CRM to be more than the acronym du jour.... [27 Apr 1999]
Bendata sets sights on CRM with GoldMine deal
News Bendata is to pay $83m for GoldMine Software in a deal which highlights the race to offer customer relationship management (CRM) solutions. Tony Probert, managing director Bendata Europe, said: "Both sides of this deal... [20 Apr 1999]
Lotus cashes in on Bank of Scotland contract
News Bank of Scotland is now considering using Lotus Domino as the basis for its knowledge management infrastructure, including customer relationship management (CRM) applications Lotus has won a company-wide contract for... [07 Apr 1999]
Lucent buys Mosaix
News The telecoms equipment giant said the acquisition will flesh out its call centre product portfolio with customer relationship management (CRM) technology. CRM involves the use of technologies such as... [06 Apr 1999]
CRM needs business focus says Cranfield
News A study released this week has shown that board level understanding of customer relationship management (CRM) is vital if such projects are to have any chance of success. The Cranfield School of Management has carried... [30 Mar 1999]
