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silicon.com > White Papers > IT Management > Business Functions

How SAP Is Helping Kimberly-Clark Maintain a Healthy Market Share

How SAP Is Helping Kimberly-Clark Maintain a Healthy Market Share

Kimberly-Clark was established in a Wisconsin village over 130 years ago, the brainchild of four entrepreneurial young b Read more

Mar 16, 2009

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions

Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions

Companies in Process Industries (including chemicals, pharmaceuticals, food & beverage, oil & gas, pulp & paper, and hea Read more

Mar 18, 2009

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

New Era for HR Shared Services

New Era for HR Shared Services

Centralizing benefits, payroll and other human resources functions not only saves money and improves customer service, i Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > User Satisfaction

Gaining Control of IT Service Management with a Web-based Service Desk

Gaining Control of IT Service Management with a Web-based Service Desk

If your technical support staff is being pressured to do more with less (and whose isn't?), this Numara Software white p Read more

Mar 18, 2009

silicon.com > White Papers > Enterprise Applications > Customer Management

Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma

Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma

While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourc Read more

Mar 18, 2009

silicon.com > White Papers > Software and Web Development > Software Development Tools

Bank Cuts Loan Processing from Days to Hours with Document Management Solution

Bank Cuts Loan Processing from Days to Hours with Document Management Solution

Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most Read more

Mar 18, 2009

silicon.com > White Papers > Professions and Industries > Government

Medical Transportation Provider Capitalizes on IP Telephony

Medical Transportation Provider Capitalizes on IP Telephony

Each year, Medical Transportation Management, Inc. (MTM), provides non-emergency transportation services to 12 million p Read more

Mar 18, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

SOA Best Practices and Design Patterns: Keys to Successful Service-Oriented Architecture Implementation

SOA Best Practices and Design Patterns: Keys to Successful Service-Oriented Architecture Implementation

There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and h Read more

Mar 18, 2009

silicon.com > White Papers > Security > Intrusion - Tampering

Application Delivery Networks: The New Imperative for IT Visibility, Acceleration and Security

Application Delivery Networks: The New Imperative for IT Visibility, Acceleration and Security

Your business depends on one thing: getting the right information to the right people at the right time. To gain a compe Read more

Mar 18, 2009

silicon.com > White Papers > Networking and Communications > Mobile and Wireless

Wireless Network Quality of Service (QoS)

Wireless Network Quality of Service (QoS)

A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile Read more

Mar 18, 2009

Stories on customer service content s

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping