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IP Contact Center Solutions

White Paper The explosion of voice and data convergence brings tremendous opportunities to enterprise contact centers. Companies want to be able to improve service, reduce operating costs, and simplify management and administration by leveraging IP in their... [24 Feb 2004]

Wireless Internet Network Communications Architecture

White Paper The communications architecture discussed in this tutorial is an open, packet-based, networking strategy that enables integration of voice, data, and multimedia for wireless mobile networks worldwide. [24 Feb 2004]

IP Traffic in a DTM Network

White Paper We also recall that the desire to transport voice and video over Internet has emphasized the Quality of Service aspects to become of vital importance for the success of the Internet in the future. This paper contains a proposal for efficient... [24 Feb 2004]

F200 Applications

White Paper The Nuera F200 products are based on the “Access Plus” series hardware, which have been available with VoIP, voice over frame relay and enhanced applications for over 2 years. The F200 is being used in many diverse carrier applications and is a... [24 Feb 2004]

End Office Trunking Solutions

White Paper With a converged voice and data infrastructure, not only can services become ubiquitous (as all communications converge on IP), but users can also easily provision their own preferences. Enterprise communications systems have become increasingly... [24 Feb 2004]

Stay Ahead of IP Telephony Hype

White Paper For most, that means opening up the black box known as the PBX, understanding traffic characteristics of packet voice and taking a first look at unifying directory, voice and e-mail systems. In the race to understand IP telephony, it is critical... [24 Feb 2004]

The Trivial Cisco IP Phones Compromise

White Paper Malicious access to a user's credentials could enable Call Hijacking, Registration Hijacking, Call Tracking, and other voice related attacks. The Cisco SIP-based IP Phone 7960 is vulnerable to a significant number of severe security issues which... [24 Feb 2004]

How Cisco Partner Networld Communications Stayed Ahead of IP Telephony Curve

White Paper They knew where the market was heading and were looking for partners that understood both the voice and data side of the equation. The first step to establishing itself with Cisco in this new market was to achieve the Cisco IP Telephony... [24 Feb 2004]

Three Approaches to Optical Networking

White Paper Development of the SONET standards -- and their international equivalent the Synchronous Digital Hierarchy (SDH) -- were driven, in part, by their utility as the physical layer of a proposed Broadband ISDN (B-ISDN) network whose characteristics... [24 Feb 2004]

WanTel: Managing and Controlling Voice, Video and Data Over Wide Area Networks

White Paper It allows any combination of voice, video or data to be transported. The second part discusses the implementation of H.323 built into the WiseWan system to support high quality H.323 streams in IP networks as well as troubleshooting and reporting... [24 Feb 2004]

SingTel Accelerates Service Introduction and Simplifies Management of Its VPN Network

White Paper The leading telecommunications company in Asia, SingTel offers a comprehensive portfolio of voice and data services delivered over fixed, wireless, and Internet platforms to corporate and residential customers. [24 Feb 2004]

Leveraging the Intelligence of SS7 to Improve IP-Based Remote Access and Other IP Services

White Paper The public switched telephone network (PSTN), which was built and optimized to handle voice calls lasting an average of three to five minutes, is now flooded with data calls that last an average of more than 20 minutes. [24 Feb 2004]

Packet Rings: The Future of Metro Transport

White Paper Inefficiencies associated with carrying increasing quantities of data traffic over voice-optimized circuit-switched networks makes it difficult to provision new services, and increases the cost of building additional capacity beyond the limits of... [24 Feb 2004]

Orbit: Routing Intelligence System

White Paper This middle mile lag problem has been exacerbated by the growing use of content-rich applications utilizing voice, video and data. Advantages of Distributed Intelligence in IP Traffic Management. A lot of focus over the last few years has been on... [24 Feb 2004]

Cisco Enables Cbeyond Communications to Deliver Converged Local Voice and Broadband Services to Small Business Customers

White Paper The Cisco BTS 10200 Softswitch provides Cbeyond with call-control intelligence for establishing, maintaining, routing, and terminating voice calls. Cbeyond Communications wanted to use an IP-based network to provide small businesses with all the... [24 Feb 2004]

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Cisco Unified Comms / IP Telephony Project Engineer : CCVP/CCIE Voice

They seek a CCVP or CCIE Voice accredited Engineer to design, implement and support Cisco CallManager, Unity, IPCC and Express solutions throughout ...

Cisco Unified Comms / IP Telephony Project Engineer : CCVP/CCIE Voice

They seek a CCVP or CCIE Voice accredited Engineer to design, implement and support Cisco CallManager, Unity, IPCC and Express solutions throughout ...

Avaya IPT Consultant: Multivantage Definity

You will be Avaya accredited and will be expected to install, test and support Avaya Voice products. You will have experience of: Avaya IP Phone ...

Desktop systems - Desktop Support - Reading - 27k - 29k

Compaq Front Office Microsoft Office 2000, 2003 & 2007, Exchange Administration Security Kaspersky, Sophos, Checkpoint Admin, MIMEsweeper Admin ...

Network Analyst

We need a Network Analyst to implement, support and manage complex network services at TUI UK & Ireland that support the integration of voice and ...


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