BPO
RSS BPOBPO Is an Effective Answer to the Financial Crisis
White Paper In addition, in what ways can a company use BPO services to consolidate its position in this crisis-affected market? This white paper provides with answers to these questions, together with some updates on the evolutions... [03 Apr 2009]
Assessing the Role of IT in BPO Success: 2008 Market Study Update
White Paper Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a... [01 Apr 2009]
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
White Paper The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They... [01 Apr 2009]
Assessing the Role of Captive Operations in Global Service Delivery Models
White Paper This paper presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). [01 Apr 2009]
Outsourcing 2.0: What's the new India?
News Report co-author professor Leslie Willcocks said today the global growth in IT and business process outsourcing (BPO) in various new countries across the globe will allow businesses to gamble on many different offshoring... [31 Mar 2009]
Business Performance Management: Merging Business Optimization With IT Optimization
White Paper This white paper explains how Business Service Management (BSM) is really a special case of Business Process Optimization (BPO) - one that is applied specifically to the IT operation. This paper also describes how top... [16 Mar 2009]
Banking IT budgets plunge by $40bn
News In the medium term, there will also be a pick-up in spend as banks adopt broader sourcing strategies, with IT outsourcing as part of business process outsourcing (BPO) deals likely to be a particular growth driver," it... [13 Mar 2009]
Banks ditch offshorers for own techies abroad
News Particularly from a regulatory and control perspective it offers peace of mind, control and the reassurance of it being part of the larger organisation," he told silicon.com at the Financial Institutions BPO Across... [10 Mar 2009]
Nationwide outsources cheque processing
News Nationwide Building Society has signed a business process outsourcing (BPO) deal with Unisys to take on its cheque processing function. The agreement is part of a wider seven-year BPO contract awarded in... [11 Feb 2009]
Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
White Paper When looking to develop a Business Process Outsourcing (BPO) strategy, organizations must closely evaluate their current and future IT systems and application environments. Large organizations moving to outsource any of... [31 Jan 2009]
AXA to cut up to 350 staff in £500m outsourcing deal
News A total of 350 staff at insurance giant AXA Sun Life could be made redundant as part of a proposed £500m BPO deal. The proposed 15-year agreement with Capita will see the services company provide AXA with customer... [23 Jan 2009]
Diligenta Cuts Human Resources and Payroll System Implementation Costs
White Paper The challenge was to add best-practice Human Resources (HR) and payroll functionality incrementally to meet the needs of a rapidly growing BPO provider. Diligenta wanted to benefit from the advanced capabilities of... [30 Dec 2008]
Businesses to get demanding of IT in 2009
News Kennedy added that business process outsourcing (BPO) and IT outsourcing are likely to become increasingly linked as service providers try to offer end users more for their money. Businesses are likely to demand more... [15 Dec 2008]
The Issue: How to Design and Deploy a Global Service Delivery Model
White Paper Just as BPO and ITO have become common and accepted tools that buyers should at least consider to enable process improvement and cost reductions, the global sourcing of BPO and ITO is becoming an option... [28 Nov 2008]
Thanks for holding: Customer service gets automated
Comment With a bulk of its operations in Bangalore and Manila, the BPO handles 10 million customer calls each month for 34 clients. If California-headquartered BPO firm 24/7 Customer has its way, then wasted,... [27 Nov 2008]
