CRM
RSS CRMSAMPLE: Performance and Scalability Assessment of Customer Implementation
White Paper Microsoft Dynamics CRM business software is designed to help enterprise achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to scale efficiently to the needs of the largest... [02 Oct 2009]
Compass Group Streamlines Sales, Operations, and Reporting in 17 European and APAC Countries
White Paper Compass Group PLC wanted to replace numerous in-house Customer Relationship Management (CRM) systems and locally managed customer and project information with a centralized CRM system for operations... [02 Oct 2009]
Travel Company Sails on Business Intelligence to Increase Revenues in Weak Economy
White Paper Sportsnet Holidays needed a Customer Relationship Management (CRM) solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics CRM, which dramatically... [02 Oct 2009]
U.K. Application Service Provider Boosts Revenues 30 Percent, Customer Base 50 Percent
White Paper Executives at The CRM Business saw real revenue opportunities in integrating traditional Customer Relationship Management (CRM) solutions with enterprise-class messaging and collaboration services.... [02 Oct 2009]
Siemens Building Technologies Enhances Sales Processes and Accelerates Approval Cycles
White Paper The challenge was to integrate CRM tool with other critical applications to improve data accuracy and meet governance standards. Siemens Building Technologies implemented Oracle CRM On Demand to improve... [02 Oct 2009]
NEC Unified Solutions, Inc. Standardizes Data Across Multiple Sales Channels With Hosted Solution
White Paper NEC Unified Solutions wanted to unify sales, forecast, and pipeline data to gain a single view across various sales channels, including direct sales and resellers across North America and standardize sales processes and consolidate... [02 Oct 2009]
World's Biggest Auto Auction Links Customer Information to Grow Online Business
White Paper With help from Microsoft Services consultants, the Manheim team took advantage of the Microsoft Services Implementation for Microsoft Dynamics CRM offering to plan, design, and deploy Microsoft Dynamics... [02 Oct 2009]
Forklift Manufacturer Improves Business Processes, Reduces Costs With xRM
White Paper To improve the forklift configuration and ordering process, the company deployed Microsoft Dynamics CRM 4.0. Because of the flexible xRM development platform that underpins Microsoft Dynamics CRM, MCFE... [02 Oct 2009]
Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
White Paper The challenge was to replace numerous disparate contact information management systems originally resulting from six acquisitions with an integrated solution for sales force automation and Customer Relationship Management... [02 Oct 2009]
Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data
White Paper Bosch Security Systems implemented Oracle CRM On Demand for approximately 60 users at Bosch Security Systems NSO Export to streamline working practices across the global company's sales offices and leveraged Oracle's... [02 Oct 2009]
Financial Services Firm Boosts Productivity and Customer Satisfaction With New System
White Paper Managers used the Microsoft Dynamics CRM platform to develop their own AMS operational business system to run their insurance business. As a result, they quickly and economically fielded an application built upon the... [02 Oct 2009]
Nonprofit Agency Implements Case Management Solution to Better Protect Children
White Paper Managers implemented Microsoft Dynamics CRM 4.0 to provide an efficient, single-solution platform to run Child Focus's case management system. In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot... [02 Oct 2009]
Snowmobile Manufacturer Supercharges Dealer Management With the xRM Platform
White Paper Polaris evaluated several solutions and chose Microsoft Dynamics CRM, which is built on the xRM application platform layer, because of its superior technical flexibility and cost effectiveness. Polaris Industries is one... [02 Oct 2009]
ESIZE Netherlands B.V. Streamlines Sales Processes, Improves Management Decisions With Reporting Tools
White Paper ESIZE Netherlands B.V.installed Oracle CRM On Demand quickly and cost effectively with many standard functionalities and settings and streamlined the sales process by enabling all sellers to register their leads and... [02 Oct 2009]
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
White Paper Microsoft Dynamics CRM was used to capture details of citizens' interactions, and to help civil servants understand their reasons for visiting central offices. The project to improve city services became known as... [02 Oct 2009]
