apqc
RSS apqcDecreasing the Impact of Brain Drain
White Paper Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of... [05 Nov 2006]
Retaining Valuable Knowledge: Best Buy Case Study
White Paper Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for... [05 Nov 2006]
4 Questions That Will Help Decrease the Impact of Brain Drain
White Paper Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of... [05 Nov 2006]
Talent Management: Best-practices of Capital One Financial Corp., Celanese AG, Coca-Cola HBC SA, Johnson & Johnson, and the Internal Revenue Service
White Paper For this benchmarking report APQC studied the best practices in talent management at partner organizations and discovered a number of overarching patterns and insights in talent management. Talent management (i.e.competency development, recruitment... [05 Dec 2005]
Benchmarks and Best Practices in Accounting, Focus Area: General Ledger
White Paper Learn the answer to these questions in this excerpt from APQC’s new benchmarking and best practices book, by the numbers: Accounting. Compare your organization to your peer groups and discover ways to improve your accounting performance. [05 Dec 2005]
Leading Practices in Planning, Budgeting, and Forecasting
White Paper Based on APQC’s extensive benchmarking research, learn how best practice organizations take advantage of single-instance ERP, rolling forecasts, and activity-based management to improve their performance in financial planning. [05 Dec 2005]
Process Improvement Through Sarbanes-Oxley
White Paper Compliance with the Sarbanes-Oxley Act has left many questioning finance's value to an organization. Efforts to speedily meet Sarbanes-Oxley year-one certification requirements forced companies to ignore the merits of planning and improving processes. [05 Dec 2005]
Business Process Management: Best Practices of Coors Brewing Co., Deere & Co., and Northrop Grumman Space Technology
White Paper Modern organizations must manage an ecosystem with no boundaries, one that is consistently buffeted by globalization, faster cycle time requirements, unknown competitors, and complexity at every turn. [05 Dec 2005]
The Total Customer Experience: Best Practices of Cisco, Lands' End, and Air Products and Chemicals
White Paper Regardless of whether we are business customers or independent consumers, we desire "one version of the truth. Learn how best-practice organizations provide one version of truth to employees and customers, thus creating a singular customer experience. [05 Dec 2005]
Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
White Paper Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same... [05 Dec 2005]
Applying KM Lessons to Competitive Intelligence: Creating a User-Driven Competitive Intelligence Culture
White Paper The American Productivity & Quality Center (APQC) has launched its collaborative learning forum on competitive intelligence (CI), titled "User-Driven Competitive Intelligence: Crafting The Value Proposition. [20 Sep 2005]
Using Communities of Practice to Drive Organizational Performance and Innovation: Best-practice Report Excerpt
White Paper Today, as more organizations attempt to draw knowledge assets and people together in communities of practice (CoPs), managers and executives want to use them to run their global businesses in new and innovative ways. [20 Sep 2005]
How to make sure projects don't go down in flames
Comment A 2004 survey by the American Productivity and Quality Center (APQC) found that while some managers have developed systematic approaches to project management, the majority have similar pain points. But this can be addressed with standardised... [04 Apr 2005]
Sustaining Growth through Transition
White Paper It's rare that I get an opportunity to step back from the business and think about how things work, why they work, and what sort of things we need to do in the future. Usually when I give speeches, people ask me about natural gas prices or how to... [24 Feb 2004]
Corporate Health Promotion
White Paper Health promotion programs are designed to promote healthy lifestyles among employees . Research has shown that health promotion programs can positively impact employees' lifestyles and behaviors. For example, programs can encourage smoking... [14 Aug 2003]
