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Technology Company Increases Help Desk Productivity With Avaya Interactive Response and Gold Systems Web Administration Program
White Paper The company selected a solution that combined the Avaya Interactive Response system with an Interactive Voice Response (IVR) custom application and a Web Administration program developed by Gold Systems. [08 May 2007]
Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution
White Paper The bank also deployed an Avaya Call Management System to provide the means for analyzing customer contact information and planning new marketing or customer service campaigns. As a solution the company upgraded to Avaya IP Contact Centre and... [28 Apr 2007]
Spraylat Covers All Communications Needs With Avaya IP Office Solution
White Paper As a solution Spraylat chose an Avaya IP Office Solution with Avaya IP Office IP403 and IP406 systems with voicemail and phone management applications. The company wanted to answer every incoming call during business hours with an available... [28 Apr 2007]
Avaya Case Study: RCI International
White Paper As a solution RCI International implemented an Avaya Call Management system with an Avaya Automatic Call Distributor. RCI has more than three million members worldwide, who enjoy dream vacations at RCI's 3,700 affiliated resorts. [27 Apr 2007]
Avaya Case Study: ICT Group
White Paper As a solution ICT Group has deployed the Avaya S8700 Media Server for the telephony platform. ICT Group has also deployed an Avaya Enterprise Survivable Server to enhance survivability. ICT Group also needed a system that would allow all of its... [24 Apr 2007]
Avaya and Spectrum Delivering Real-Time Data
White Paper Spectrum, an Innovator-level member in the Avaya DeveloperConnection program, suggested a solution that combined its UltraData Enterprise product with the Avaya Call Management System. The company identified a specific need: Find a way to deliver... [12 Apr 2007]
Avaya Case Study: Antares Management Solutions
White Paper The Avaya Call Management System uses best services routing algorithms and Avaya Unified Messenger. AMS selected and implemented an Avaya Business Advocate solution for its call center operations. The solution uses an Avaya S8300 Media Server with... [07 Sep 2006]
British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions
White Paper The Avaya Call Management System (CMS) provides the call management capabilities that made an immediate impact on the way the London Eye handled interactions, as well as enhanced reporting functionality. [07 Sep 2006]
UpSource Reaps Over $478,000 in Benefits With an Avaya Contact Center Solution
White Paper The company chose the Avaya Contact Center Solution powered by an Avaya Communication Manager with Avaya MultiVantage Communications Applications to provide critical support with contact center management, monitoring, and analysis. [07 Sep 2006]
Avaya Case Study: ING Seguros Comercial America
White Paper The company has installed Avaya Call Center Software and an Avaya Call Management system and is using an Avaya CONVERSANT System for Interactive Voice Response and NICE Call Recording system for quality monitoring. [05 Sep 2006]
National City Mortgage Improves Agent Performance With Avaya and Syntora Contact Center Solution
White Paper The solution selected includes the Avaya Call Management System (CMS) and Avaya Predictive Dialing System (PDS) combined with Syntora Agentivity Analytics and eLearning. The challenge was how to improve agent performance, which was measured by... [05 Sep 2006]
Why Upgrade to an Avaya Communication Solution?
White Paper At the heart of the system, the Avaya Communication Manager provides the features and call control for the entire network running on an Avaya Media Server. The Avaya communication solution provides centralized management with a distributed... [30 Aug 2005]
Avaya Predictive Dialing System (PDS): Enhanced Call Progress Analysis (ECPA)
White Paper A critical aspect of the system's design is Avaya's proprietary Enhanced Call Progress Analysis (ECPA). Avaya Predictive Dialing Systems are designed with state-of-the-art technology and algorithms are tested to the highest standards, providing the... [06 Feb 2005]
Call centres lag behind on IP adoption
Comment It doesn't lack support from the vendor community - Cisco, Avaya and Nortel among others have put their full weight behind the tech. John van der Linde, director of converged applications for Avaya in the UK & Ireland, explains: "IP helps banks... [01 Feb 2005]
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