avaya customer experience
Avaya Case Study: Sprint Recycling
White Paper As a solution Sprint turned to Avaya for an intelligent communications solution appropriately sized for its small business, yet robust enough to handle current and future needs. This would allow the company to use a centralized receptionist and... [28 Apr 2007]
Avaya Contact Center Solution Helps SITEL Corporation Meet Client Needs Worldwide
White Paper As a solution SITEL deployed Avaya Contact Center Solution and Avaya Global Services to help them grow in a manageable way. SITEL needed a global, multimedia contact center solution to support agents around the world and manage the company's 1.5... [28 Apr 2007]
Avaya Case Study: Optima Telekom
White Paper As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service, increase revenue, and provide a platform to deliver a wider... [27 Apr 2007]
For Inchcape Motors, Avaya IP Telephony Solutions Drive the Customer Experience
White Paper Working with Avaya, Subaru has embraced IP technology to streamline communication, introduce more flexibility and improve interaction with customers. The Docklands Subaru super-site is now the showpiece for an Australia-wide focus on innovation and... [24 Apr 2007]
FANUC Robotics America, Inc. Uses Avaya Contact Center and Mobility Solutions to Provide Personal Touch
White Paper To offer customers multiple communications channels for interacting with its Customer Resource Center, FANUC Robotics chose an Avaya IP Telephony Solution powered by Avaya Communication Manager and Avaya MultiVantage Communications Applications... [18 Apr 2007]
Avaya Case Study: Essex Medical and Forensic Services Ltd.
White Paper When EMFS began searching for a communications solution for its new company, the decision makers turned to an Avaya Authorized BusinessPartner and Avaya - based on their past experience with Avaya products. [18 Apr 2007]
GCI Strengthens Service and Gains More than $5 Million in Benefits With Avaya Customer Interaction Suite
White Paper As s solution GCI chose Avaya MultiVantage Communications Applications implementing Avaya Communication Manager IP Telephony with an Avaya Contact Center Solution. So when Alaska communications company GCI wanted to bolster customer technical... [18 Apr 2007]
Avaya Contact Center Solutions Help Thailand's Largest Mobile Operator Improve Customer Experience and Agent Productivity
White Paper As a solution a new contact centre platform was designed, deployed, and supported by Avaya who provided the best price, performance and scalability to meet current and future business goals. The company wanted to improve operational efficiency (via... [12 Apr 2007]
Capco Reduces Its Voice Conferencing Costs by 90 Percent Using Avaya IP Office with Conferencing Center
White Paper As a solution Capco has deployed Avaya IP Office with Conferencing Center that is networked with Avaya DEFINITY Communications Servers. The company wanted to reduce the cost of global voice conferencing, improve conferencing management and enhance... [12 Apr 2007]
IP Telephony Solution Helps Customers Take Advantage of Converged Networking
White Paper Customer Effective - one of Avaya's customers that deliver value-added Microsoft CRM solutions - installed Avaya IP Office - Small Office Edition to gain sophisticated communications capabilities and seamless integration with its Microsoft CRM... [22 Jan 2007]
Avaya - Top Shelf Service Management
White Paper Implemented in less than six months, the global management solution based on HP OpenView has reduced IT costs at Avaya's International Support Operation by over 30 percent while improving the customer experience. [19 Dec 2006]
Avaya Case Study: Aetna
White Paper In keeping with the Aetna philosophy to provide a superior customer experience, Aetna Specialty Pharmacy chose an Avaya IP Telephony-based Contact Center to support its customer service operations. Aetna continues to introduce innovative products... [07 Sep 2006]
Avaya Case Study: Bury Metropolitan Borough Council
White Paper Prior to becoming an Avaya customer, Bury MBC outsourced its communication system to a European telecommunication provider who offered a managed service offer for telephony. Bury MBC chose an Avaya IP Telephony Solution with MultiVantage... [07 Sep 2006]
Avaya Case Study: Macedonia (MakTel)
White Paper The company operates two contact center sites in the Macedonia region and chose an Avaya IP Contact Center Solution to offer customers - and center agents - the benefit of intelligent communications. MakTel wished to improve its customer experience... [07 Sep 2006]
Carnival UK Steers a Course to Customer Satisfaction With Avaya IP Telephony and Customer Contact Centre Solutions
White Paper The company deploys next generation Avaya MultiVantage Communications Applications across multiple sites, deliver around-the-clock business continuity that eliminates risk and drives down costs, provides a highly satisfying customer service... [07 Sep 2006]
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