avaya
RSS avayaAvaya Case Study: 9-1-1 and Beyond
White Paper IBM received the commission and partnered with Avaya for the call center ACD/PBX and telephony systems. The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital... [02 Jul 2008]
Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
White Paper Olympus chose an Avaya IP Contact Center Solution based on Avaya IP Office, Avaya Compact Contact Center application and Avaya IP Telephones. Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and... [02 Jul 2008]
IAH Gets Ahead of the Game With Avaya MultiVantage Express
White Paper The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. IAH's phone system was unable to keep up with the Company's expanding operations. [02 Jul 2008]
Korea Investment Securities Puts Its Trust in Avaya IP Office to Improve Productivity
White Paper KIS decided to take an ITSM approach to building its centralized service desk based on an Avaya solution comprising Avaya IP Office, Compact Contact Center Application and Avaya IP Telephones. Korea Investment & Securities wanted to improve its IT... [02 Jul 2008]
Compare IP PBX systems from leading vendors like Cisco, Nortel and Avaya
White Paper This Comparison Guide features the leading PBX systems from established vendors like Siemens, Cisco, Avaya and Nortel as well as cutting edge systems from new vendors like Shoretel and Fonality. The Enterprise IP PBX market is rapidly changing to... [02 Jul 2008]
Kunming Broadcast Television Network Center Reaped Multiple Benefits From Implementing Avaya Contact Center Solution
White Paper After communication with different vendors, KBTNC was very impressed with Avaya's advanced technology, as well as the stability and reliability of Avaya products. In October 2005, the call center was officially launched, equipped with Avaya S8300... [02 Jul 2008]
NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
White Paper The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more... [02 Jul 2008]
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
White Paper Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. Omron Field Engineering wanted to roll out IP telephony and set up backup... [02 Jul 2008]
Enterprise IP PBX Buyers Guide: Features and Services That Matter
White Paper In it you will learn everything you need to know to evaluate competing offers from both established vendors like Cisco, Nortel and Avaya, and cutting edge vendors like Shoretel and Fonality. This Buyer's Guide covers the main features, services and... [02 Jul 2008]
Essential Manager's Guide: Intelligent Communications
White Paper How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in this DK Publishing Essential Managers eBook for Intelligent Communications. [02 Jul 2008]
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
White Paper This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model. [02 Jul 2008]
Avaya Case Study: American Chartered Bank
White Paper ACB chose an Avaya Communication Manager solution for its 80 agents. American Chartered Bank (ACB), a full-service commercial and retail bank with 14 branch offices throughout the Chicagoland area, has been locally owned and operated since 1987. [01 Jul 2008]
Avaya Case Study: Ampacet
White Paper Ampacet reached out to Artel Soluciones, an Avaya BusinessPartner, for help in choosing the right Avaya Intelligent Communications solution for its two locations in Argentina. Ampacet is the world's leading volume provider of color and additive... [01 Jul 2008]
Avaya Case Study: Avon Colombia
White Paper The solution featured Avaya Communication Manager software loaded on an Avaya S8500 Server which had 130 extensions for users in this office, of which 30 were a pilot for IP telephony. Avon Colombia was born in Medellin, the second most populated... [01 Jul 2008]
Avaya Case Study: Salem Press
White Paper The Hackensack office was being supported by an Avaya MERLIN LEGEND communications system for its telecommunications needs. Founded in 1949, Salem Press is the only North American publisher that has a catalogue built exclusively around reference... [01 Jul 2008]
