business service management
Are the Business Models for IPSec and MPLS VPNs Competitive or Complimentary From a Service Provider's Perspective?
White Paper With planned management, service providers will be able to provide excellent SLAs in both the domestic and international markets. In the future, people will see a network, which combines both the MPLS and IPSec approaches. [11 Jul 2008]
Break free from routine IT management with Microsoft Online Services
White Paper Through a software-plus-service approach you will have access to a new generation of best-in-class hosted e-mail management, collaboration, and communication services that are personalized, integrated, and available to your employees anywhere. [11 Jul 2008]
One of the World's Leading Financial Custody Solution Providers Turns to BMC Software for Best-Practice IT Service Management
White Paper The company needed a Service Management solution to help comply with regulatory and best-practice requirements and to support varied business processes, such as product release and implementation. After extensive competitive analysis, Information... [11 Jul 2008]
Email Management Services (EMS): Providing a total solution for email and BlackBerry continuity, recovery, security, archiving, e-Discovery, and storage management
White Paper Even the shortest service outages are painfully felt by the entire organization. Read this guide to see why millions of people around the world depend on EMS as the only service to fully eliminate email downtime and data loss, to streamline... [10 Jul 2008]
TechNet Webcast: IT Showcase Discussion - Leveraging Microsoft Windows XP Service Pack 2 Advanced Security Technologies for a More Secure Desktop (Level 200)
White Paper The Microsoft IT deployment of Microsoft WindowsXP Service Pack 2 involved over 65,000 desktop installations and the successful testing of over 200 internal Line-of-Business applications with Microsoft standard hardware configurations. [10 Jul 2008]
The Brampton Factor: Is there really a skills crisis?
Comment The Naked CIO: Service level disagreements The Naked CIO: Business misintelligence It has been increasingly obvious that doing it successfully requires skilled management of contracts. But they're being combined with a widespread failure to tap... [09 Jul 2008]
Peter Cochrane's Blog: Quality by design
Comment Written on the flight back to London and dispatched via a free wi-fi service in the lounge at Heathrow later the same day. The Naked CIO: Service level disagreements When you buy some service or technology, it is awfully tempting to go for the... [09 Jul 2008]
BEA Systems Case Study: StarHub
White Paper StarHub embarked on a core IT strategy to create a Common Service Framework (CSF) that could support its various IT initiatives to meet its business mission. CSF adheres to the principle of Service Oriented Architecture (SOA), providing a... [09 Jul 2008]
Managing SOA application service levels, performance and availability
White Paper This white paper provides an overview of the specific challenges involved - including service discovery, monitoring, root cause analysis and service level management - and offers potential solutions to address them. [09 Jul 2008]
Collaborative Evolution of BT Global Services' Customer Portal
White Paper BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. It enables real-time Web-based access to an extensive suite of personalized service management and collaborative... [09 Jul 2008]
UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
White Paper LHIS chose Dell Business Helpdesk Support, which enables in-house IT support staff to deliver high quality, technical support service 24x7, for quick resolution through diagnostics, case management, and seamless support for third-party products. [09 Jul 2008]
Portal for German Financial Consultancy Delivers Return on Investment in 15 Months
White Paper Increasingly, it emerged that there was an urgent need for transparent structures, effective management of rights and users, and a coherent profile of integrated business processes based on reusable applications. [09 Jul 2008]
Employee Portal for All 12,000 Staff of Major International Airline
White Paper SAA is using the Service-Oriented environment to simplify the production and management and connect the airline's staff to business services. South Africa's leading airline needed to replace its existing static Intranet system with a dynamic... [09 Jul 2008]
eVerge Takes on the Competition With PeopleSoft ESA for Professional Services
White Paper A leading provider of consulting services to commercial and public services organizations, eVerge needed to upgrade its technology foundation to better compete with larger systems integrators.eVerge upgraded to PeopleSoft Enterprise Service... [09 Jul 2008]
CNPC BGP Reduces Costs, Streamlines System Maintenance With Grid Computing Solution
White Paper BGP) is one of the world's leading onshore geophysical service providers. BGP's various business applications are accessed via an online portal environment. The company wanted to simplify system management and reduce support costs through... [08 Jul 2008]
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