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silicon.com > Technology > IT Services
4,000 Indian jobs go as BT brings call centre work back to UK
Not giving up on India Read more
Jul 16, 2009
silicon.com > Technology > Mobile
SpinVox: Are you listening?
Customer trust is not a game of semantics... Read more
Jul 27, 2009
silicon.com > White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and profe Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Skillsarena: Taking Advantage of Current Events to Promote Technology
Skillsarena is a small company with a massive market opportunity. The recruitment process can be both lengthy and costly Read more
Apr 16, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental i Read more
Sep 9, 2009
silicon.com > White Papers
3 Uses Salesforce as Living, Breathing Case Study of Its Own Services
Hutchison 3G Australia Pty Limited is a highly dynamic company leading mobile innovation with the introduction of Austra Read more
Dec 11, 2009
silicon.com > Special Features > VoIP
Call centres lag behind on IP adoption
They'll catch up eventually, though... Read more
Feb 1, 2005
silicon.com > Management > Public Sector
Scottish council spends £1m on contact centre
The lines are Oban Read more
May 24, 2007
silicon.com > Technology > IT Services
Offshore call centres more costly than in UK
And the customer service is worse as well Read more
Jun 28, 2007
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