centres
RSS centresUK contact centres up there with world's priciest
News Attrition remains a global problem, with agents being tempted away by the plethora of opportunities in other industries in India and Mexico and centres poaching agents off each in other in the crowded Philippine market. [20 Jun 2008]
NHS broadband network speeds patient diagnosis
News Moving images of patients' hearts can now be sent electronically via Coin to London's Guy's & St Thomas' NHS Trust and King's College NHS Trust from 162 medical centres across Kent and Medway. Previously, heart patients would have to travel up to... [18 Jun 2008]
Global BPO market to hit $450bn by 2012
News The emerging economies of Asia and Latin America will ride the crest of this wave, housing support functions such as finance and accounting services, and benefiting from the relocation of existing shared services centres. [16 Jun 2008]
Trevor Hanna
CIO Profile In addition to that role he is currently leading a project across six divisions of Associated British Foods to create a UK IT Shared service to combine the organisation's UK data centres and deliver common infrastructure services. [11 Jun 2008]
The CIO's route to the top
Comment Wishart, who has a degree in geological sciences and a PGCE teaching qualification spent five years running white-water rafting trips in Kathmandu and outdoor centres in Wales before joining Hoskyns (now Capgemini) in IT recruitment sales. [11 Jun 2008]
Gary Arthurs
CIO Profile Prior to joining the retailer, Arthurs, who has a marketing degree from Lancaster University, spent seven years at electrical retailer Comet as head of IT - with an IT remit covering its stores, warehouses, after sales centres, home delivery... [11 Jun 2008]
Ben Wishart
CIO Profile Wishart, who has a degree in geological sciences and a PGCE teaching qualification actually started out as an outdoor activities instructor and spent five years running white-water rafting operations in Kathmandu and outdoor centres in Wales. [11 Jun 2008]
Ian Buchanan
CIO Profile Underpinning this is a recently completed virtualised IP infrastructure for Alliance & Leicester's branch network, ATMs and call centres. As a member of the Alliance & Leicester's executive committee, Ian Buchanan has accountability for IT and... [11 Jun 2008]
Photos: The building of a data centre
Photo As the beating heart of business, data centres store and process the information that keeps UK Plc afloat. At a secret location north of London, telecommunications company Colt lifted the lid on what it takes to build these powerhouses of industry. [11 Jun 2008]
Network Rail on track with IP
News Network Rail has several hundred sites that will be covered by the new network, including control centres, depots, level crossings, offices and signal boxes. Network Rail has awarded BT a £30m, three-year contract to upgrade its communications... [10 Jun 2008]
How outsourcing saved Zurich's IT
Case Study Zurich CIO Michael Paravicini said that there was no global IT strategy and that its outdated infrastructure relied on too many data centres and incompatible software platforms, with 30 different claim systems in place. [10 Jun 2008]
Mobile broadband ushers in Blue day
News Blue Mobile's real focus is not so much established financial hubs like the city of London but the emerging investment centres in China and India. That perception could soon be about to shift, with the launch last month of a mobile information... [03 Jun 2008]
BT to cut CO2 emissions by 80 per cent
News By March next year the company will upgrade 90 data centres worldwide, about 25 of which are in the UK, cutting power consumption by 60 per cent using fresh air cooling and AC-DC power conversion. It has already delivered energy savings of 8.4gWh... [03 Jun 2008]
What scores in the global tech league?
Comment It seems every government is now playing this game, because the analysts are all publishing detailed charts and research that details the best place to offshore - aiming to guide those managers responsible for setting up offshore delivery centres. [03 Jun 2008]
Woolworths slashes costs with supply chain tech
Case Study The company therefore decided to move onto SAP SCM software and started implementation at its Bedford and Swindon distribution centres at the beginning of the year. High street retailer Woolworths has streamlined its distribution with supply chain... [02 Jun 2008]
