change and management Articles, Videos, Photos and Opinions

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silicon.com > White Papers > IT Management > User Satisfaction

University Closes Information Gap With BMC Service Desk Express Suite

University Closes Information Gap With BMC Service Desk Express Suite

Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at Read more

Jul 11, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.

Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.

IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan Read more

Jul 18, 2008

silicon.com > White Papers > Software and Web Development > Internet and Web

Borland Software Case Study: Verizon Wireless

Borland Software Case Study: Verizon Wireless

Verizon Wireless owns and operates the nation's most reliable wireless network, serving 47.4 million voice and data cust Read more

Aug 4, 2008

silicon.com > White Papers > Security > Intrusion - Tampering

Network Security Policy: Best Practices White Paper

Network Security Policy: Best Practices White Paper

Without a security policy, the availability of your network can be compromised. The policy begins with assessing the ris Read more

Sep 2, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Knowledge Management and ITIL: Creating the Adaptive Organization

Knowledge Management and ITIL: Creating the Adaptive Organization

The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Servi Read more

Sep 2, 2008

silicon.com > White Papers > Data Management > Data Tools

Developing a Dashboard to Aid in Effective Project Management

Developing a Dashboard to Aid in Effective Project Management

Accurately tracking programming support activities as a team manager can be a complex task. The overall coordination of Read more

Sep 19, 2008

silicon.com > White Papers > IT Management > User Satisfaction

Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology

Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology

Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change Read more

Oct 13, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Deloitte Improves Operational Efficiency, Flexibility With Integrated Enterprise IT Infrastructure

Deloitte Improves Operational Efficiency, Flexibility With Integrated Enterprise IT Infrastructure

Deloitte wanted to implement an integrated enterprise resource management system that enhances operational efficiency wh Read more

Nov 7, 2008

silicon.com > White Papers

Why Have a Separate Project Management Methodology?

Why Have a Separate Project Management Methodology?

The methodology most organizations are referring to is some type of Systems Development Life Cycle (SDLC) with a bit of Read more

Mar 2, 2009

silicon.com > White Papers > IT Management > IT Infrastructure

ITIL Best Practices: Maximizing the Business Value of IT - Part II

ITIL Best Practices: Maximizing the Business Value of IT - Part II

Change management and service-level management form a base that enables organization to maximize the business value of I Read more

Mar 18, 2009