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silicon.com > White Papers > IT Management > User Satisfaction
University Closes Information Gap With BMC Service Desk Express Suite
Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at Read more
Jul 11, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan Read more
Jul 18, 2008
silicon.com > White Papers > Software and Web Development > Internet and Web
Borland Software Case Study: Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 47.4 million voice and data cust Read more
Aug 4, 2008
silicon.com > White Papers > Security > Intrusion - Tampering
Network Security Policy: Best Practices White Paper
Without a security policy, the availability of your network can be compromised. The policy begins with assessing the ris Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Knowledge Management and ITIL: Creating the Adaptive Organization
The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Servi Read more
Sep 2, 2008
silicon.com > White Papers > Data Management > Data Tools
Developing a Dashboard to Aid in Effective Project Management
Accurately tracking programming support activities as a team manager can be a complex task. The overall coordination of Read more
Sep 19, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change Read more
Oct 13, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Deloitte Improves Operational Efficiency, Flexibility With Integrated Enterprise IT Infrastructure
Deloitte wanted to implement an integrated enterprise resource management system that enhances operational efficiency wh Read more
Nov 7, 2008
silicon.com > White Papers
Why Have a Separate Project Management Methodology?
The methodology most organizations are referring to is some type of Systems Development Life Cycle (SDLC) with a bit of Read more
Mar 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL Best Practices: Maximizing the Business Value of IT - Part II
Change management and service-level management form a base that enables organization to maximize the business value of I Read more
Mar 18, 2009
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