child support agency
MPs probe government over EDS
News MPs have asked the government whether they will sack EDS over continuing IT problems in the Child Support Agency (CSA). Since its introduction in 2003 the CSA has writen off £1bn in claims, while around £750m in child support payments remain... [27 Oct 2005]
CSA IT system dogged by problem cases
News The Child Support Agency continues to have trouble processing thousands of cases through its computer systems. The agency's IT supplier EDS told silicon.com: "There are a number of cases that require intervention each month but then can be... [03 Aug 2005]
CSA IT work drags on
News The Child Support Agency (CSA) continues the slow process of transferring case records to a new IT system. In addition there are 680,000 financial support applications on the new system, of which 260,000 are still to be assessed. [22 Jul 2005]
UK anti-paedophile centre to be created
News A national organisation to tackle online paedophiles and support child abuse victims is to be set up next year. Police, businesses and charities are to work together in the centre, which will act as a single-point-of-contact for people to report... [15 Jun 2005]
Child support IT fiasco costs £11.5m in staff overtime
News The Child Support Agency (CSA) has been forced to pay staff more than £11.5m for hundreds of thousands of hours of overtime since the introduction of a £450m computer system by EDS. MPs last year branded the new IT system an "appalling waste of... [13 Jun 2005]
Lib Dem manifesto hits out at ID cards
News Other technology-related polices from the Liberal Democrats include proposals to scrap what the manifesto described as the "failing" Child Support Agency, which has been hit by IT problems. The Liberal Democrats have made opposition to Labour's... [14 Apr 2005]
Labour reveals tech plans in election manifesto
News A troubled IT project even gets a mention in the manifesto, with Labour saying it is "committed" to tackling the backlog of claims at the Child Support Agency. This will include support for every school to offer all pupils access to computers at... [13 Apr 2005]
Government holds back £13.3m over CSA computer problems
News The government has held back £13.3m in payments to EDS over the last two years amid continuing problems with new computer systems at the Child Support Agency (CSA), it has been revealed. In response to a report by the Work and Pensions Select... [30 Mar 2005]
Leader: EDS back in spotlight with £4bn MoD deal
Leader As it is EDS is still under fire over the Child Support Agency computer system fiasco, with MPs calling for the agency and the computer system to be scrapped altogether. EDS' victory in the bidding war for the Ministry of Defence's £4bn outsourcing... [02 Mar 2005]
Government IT gets 'unfair' kicking
News She cited the Child Support Agency's IT system as the biggest failure of all. The former head of the Office of Government Commerce has told a parliamentary committee that, contrary to the impression often created by the media, the UK public sector... [07 Feb 2005]
CIO Jury: Govt IT failures - should heads roll?
News Private sector CIOs would lose their jobs if they were responsible for the kinds of IT failures seen at the Inland Revenue and Child Support Agency, according to UK IT bosses. The widely held perception is that private sector organisations are more... [03 Feb 2005]
80,000 DWP computers fall over after upgrade
News This disruption is the latest in a line of government technology failures, which included the failure of the £450m IT project at the Child Support Agency and the collapse of the £500m Electronic Benefits Transfer System in August. [26 Nov 2004]
EDS under fire over £456m child support IT fiasco
News IT supplier EDS' role in the "unacceptable" £456m Child Support Agency (CSA) IT fiasco is under further scrutiny following the resignation of CSA chief Doug Smith yesterday. A recovery plan agreed with EDS was put in place by the CSA, but on... [18 Nov 2004]
MPs slam "secretive approach" to IT project failures
News MPs have slammed the government's response to a report into the failings of the £456m Child Support Agency (CSA) system, which criticised the use of "commercial confidentiality" to prevent Parliament gaining access to key information about the... [21 Oct 2004]
MPs slam "appalling waste of public money" on failed IT projects
News The Work and Pensions select committee inquiry into the Department for Work and Pensions (DWP) IT modernisation programme was launched following high-profile problems with the new Child Support Agency (CSA) system run by EDS. [22 Jul 2004]
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