computer associates
Winn-Dixie Gets Groceries to Customers Faster by Enhancing Workload Automation and Systems Monitoring
White Paper Winn-Dixie operates more than 500 stores across Florida, Alabama, Louisiana, Georgia and Mississippi in the USA. With IT playing such a critical role in the retail experience, many of Winn-Dixie's core business processes are subject to stringent... [02 Jul 2008]
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
White Paper Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality... [02 Jul 2008]
Generali Improves Customer Service and Productivity With New Virus and Spam Protection
White Paper The Generali Group has been providing insurance services for nearly two centuries, and offers full portfolio cover and policies. The security of customer data is paramount to the organization. With increased use of email and the Web, Generali... [02 Jul 2008]
Munich Airport Manages Soaring Growth and Keeps Over 28.6 Million Travelers Traveling Every Year With the Help of Effective IT Management
White Paper Munich Airport International has become one of the largest commercial airports in Europe with over 30.8 million travelers and over 399,460 aircraft takeoffs and landings annually. With a growth rate of over 7% per year the airports' IT systems... [02 Jul 2008]
Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
White Paper Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network reliability and responsive technical support so that any issues can... [02 Jul 2008]
Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management
White Paper Canon is one of the world's leading brands in office equipment and photographic technologies, and has more than 200 subsidiaries in key locations such as Japan, Europe and the Americas. To grow existing accounts and attract new customers, Canon... [02 Jul 2008]
West Corporation Improves Cost Control and Competitive Advantage With Optimized IT
White Paper West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. To ensure the agility and responsiveness of these systems, which includes 6,000 servers... [02 Jul 2008]
Banque Misr Safeguards Profitability and Reputation With Improved Threat Management
White Paper Banque Misr provides corporate, retail and Islamic banking services in Egypt. To help its corporate customers grow their businesses, the bank wants to be able to offer not only excellent financial services but also collaboration and development... [02 Jul 2008]
Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation
White Paper Fujitsu Siemens Computers is the leading European IT infrastructure provider. To ensure a high quality of service and meet the company's growth plans, Fujitsu Siemens Computers needed to provide cost-effective and repeatable solutions that meet the... [02 Jul 2008]
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
White Paper Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team, Kluwer recognized the need to align its IT services more... [02 Jul 2008]
Baxter Ensures Mexican Patients Receive Life-Saving Dialysis Products on Time With Improved IT Management
White Paper Baxter International develops, manufactures and markets products to treat chronic and acute medical conditions including hemophilia, kidney disease and cancer. Thousands of patients rely on Baxter's dialysis products to keep them alive. [02 Jul 2008]
GCI Improves Network Availability to Provide an Enhanced Customer Experience
White Paper GCI is the primary cable and telecommunications carrier for the State of Alaska, providing a variety of cable TV, high-speed Internet, and telecommunications and managed services to residential and commercial customers alike. [02 Jul 2008]
International SOS Ensures Continuity of Emergency Assistance Services With Improved Disaster Recovery
White Paper International SOS is the world's leading provider of medical assistance, international healthcare, security services and outsourced customer care. To ensure that its life-saving assistance operations were not disrupted in the event of a catastrophe... [02 Jul 2008]
Network Management Solution Enables Siemens Enterprise Communications to Increase Customer Offerings and Revenue
White Paper Siemens Enterprise Communications (SEC) is the largest provider of Open Communications in the world. To maintain its competitive edge, the company needed to provide high-quality and cost-effective services in accordance with customers needs. [02 Jul 2008]
Akzo Nobel I&AC Minimizes Disruption to Sales and Distribution by Reducing System Recovery Time to Less Than 10 Minutes
White Paper One of the world's leading paint company, Akzo Nobel I&AC's priority is to expand its market share in key sectors such as specialist, transportation and industrial finishes. To meet these goals, the company needs to be able to respond quickly to... [02 Jul 2008]
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