crm system
RSS crm systemMicrosoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise
White Paper Microsoft, together with Unisys Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on the Microsoft Windows Server 2008 operating system with Microsoft SQL Server 2008 database software. [03 Jul 2008]
Talisma and iSeva: Partnering to Improve Customer Delight
White Paper The robust Talisma CRM Suite integrates email, chat, real-time collaboration and telephony applications with a mature, robust, multi-channel CRM platform, comprehensive analytics, and system-wide knowledgebase and customer database. [03 Jul 2008]
ICM - A Vital Cog in the Employee Relationship Management Wheel
White Paper At first sight there may not seem to be much connection between Incentive Compensation (ICM) Management and CRM but CRM is much more than its obvious technology aspect and is very dependent on cultural issues and change management. [03 Jul 2008]
Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
White Paper Microsoft Dynamics CRM does all this while helping to keep costs under control by enabling enterprise customers to implement, manage, and maintain their system using readily-available resources. Microsoft Dynamics CRM 4.0 is designed to help... [03 Jul 2008]
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
White Paper Microsoft Services helped ProCurve tailor Microsoft Dynamics CRM to its unique needs over a six-month period and rollout the solution to more than 400 employees around the globe. In addition, Microsoft Dynamics CRM provides the technical... [03 Jul 2008]
Microsoft Dynamics CRM Online - The Norris Group Case Study
White Paper That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. New anti-spamming restrictions and an unstable system introduced costly errors, plus the system lacked vital features The Norris Group... [03 Jul 2008]
Closing the Loop to Optimize Customer Relationships
White Paper A customer relationship management (CRM) system should combine transaction processing with the analysis of customer interactions, leading to the optimization of each future interaction via integrated customer touchpoints. [03 Jul 2008]
On-Premise CRM Comparison Guide
White Paper If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. This guide from Inside CRM compares solutions from vendors such as Microsoft... [02 Jul 2008]
Hosted CRM Buyer's Guide
White Paper Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CRM solution? This white paper outlines the general benefits and drawbacks of hosted vs.on-premise... [02 Jul 2008]
Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper Since databases and a CRM software solution tailored to the specific requirements of Dr. The convincing concept submitted by Avaya-Tenovis not only comprised a modular communications system, but also solution competency and excellent local support. [01 Jul 2008]
The Future Sales Force - A Consultative Approach
White Paper If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis, and proposal production... [30 Jun 2008]
The Naked CIO: Business misintelligence
Comment On top of all that, companies - especially global ones - have varying applications for a particular area of the business, for example CRM. The first common mistake is that people look to business intelligence to solve a problem, rather than to... [16 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements through their outsourced contact center solutions. [31 May 2008]
TechNet Webcast: Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications (Level 200)
White Paper The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship Management (CRM), Field Force Automation (FFA), and... [30 May 2008]
CRM and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co.
White Paper In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate data from multiple sources and combine it into standard... [15 May 2008]
