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silicon.com > White Papers > IT Management > Business Functions

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. T Read more

Jan 19, 2009

silicon.com > White Papers > Enterprise Applications > Workflow Management

Benefits of using RightFax for enterprise fax management and electronic document delivery

Benefits of using RightFax for enterprise fax management and electronic document delivery

If you have more than 25 employees who send faxes, you probably need fax server technology; if you have more than 50, yo Read more

Jan 2, 2008

silicon.com > White Papers

RightFax for SAP Solutions: Reduce Document Delivery Costs, Streamline Business Processes and Achieve a Quick ROI

RightFax for SAP Solutions: Reduce Document Delivery Costs, Streamline Business Processes and Achieve a Quick ROI

Find out how RightFax for SAP solutions can extend the value of your SAP investments by enabling more efficient c Read more

Jan 2, 2008

silicon.com > White Papers

RightFax for SAP Solutions: Reduce Document Delivery Costs, Streamline Business Processes and Achieve a Quick ROI

RightFax for SAP Solutions: Reduce Document Delivery Costs, Streamline Business Processes and Achieve a Quick ROI

Find out how RightFax for SAP solutions can extend the value of your SAP investments by enabling more efficient c Read more

Jan 2, 2008

silicon.com > White Papers > IT Management > IT Budgeting

No More Limits: On Demand CRM Goes Strategic

No More Limits: On Demand CRM Goes Strategic

On demand is fast evolving into a more strategic, more capable CRM technology option. Today you can have the best of bot Read more

Jan 4, 2008

silicon.com > Management > CIO Insights

Specsavers boosts customer vision with CRM system

Specsavers boosts customer vision with CRM system

Case study: Call centre sees one view of customer Read more

Jan 4, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Credit Union Improves Service: Credit Union Unifies Branches, Improves Service

Credit Union Improves Service: Credit Union Unifies Branches, Improves Service

Mid Atlantic Farm Credit relied on Unified Communications and Microsoft CRM to bring 5 companies into one, connect branc Read more

Jan 7, 2008

silicon.com > White Papers > Software and Web Development > Internet and Web

Web Content Management and Customer Relationship Management

Web Content Management and Customer Relationship Management

Internet, intranet, and extranet sites can no longer afford to be static information suppliers. Web sites must be dynami Read more

Jan 7, 2008

silicon.com > Management > CEO Essentials

Cheat Sheet: CRM

Cheat Sheet: CRM

What's tech got to do with keeping customers happy? Read more

Jan 8, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Contract Life-Cycle Management Attracts New Entrants

Contract Life-Cycle Management Attracts New Entrants

CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of Read more

Jan 9, 2008

Stories on crm

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping