cti
RSS ctiDriving New Revenue Opportunities With Converged Services
White Paper Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact... [10 Jan 2008]
Travelex Overhauls LAN Infrastructure to Support Multi-Media Future
White Paper However, the new CTI and converged service applications will have a considerable impact on network performance. Travelex is the world's largest foreign exchange specialist, with over 700 retail branches and 15,000 business customers internationally. [16 Nov 2007]
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Paper A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance organization needed to implement a standardized, yet flexible, integrated voice... [18 Apr 2007]
10 Questions to Ask Your On-Demand Contact Center Provider
White Paper Siebel CRM Call Center On Demand also provides flexible deployment options for organization with existing on-premise CRM deployments by integrating with Oracle eBusiness Suite, Peoplesoft Enterprise and Siebel CRM applications for rapid Computer... [18 Jan 2007]
A Guide to Preparing an RFP for the New Class of IP Contact Centers
White Paper The new contact center is Computer Telephony Integration (CTI) enabled for applications that include, but go beyond, screen pops. The call center is evolving into a new contact center, and the converged IP network is making it possible. [01 Jan 2007]
Computer Telephony Integration (CTI) in a SALT Environment
White Paper Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response (IVR... [06 Oct 2006]
Advanced Avaya Contact Centre Solution Reduces Costs and Delights BPI Customers
White Paper The Computer Telephony Integration (CTI) platforms had to work seamlessly and effectively with the Siebel CRM software. With a history of innovation and a growing customer base, the Bank of the Philippine Islands (BPI) needed to increase... [07 Sep 2006]
Advanced Avaya Contact Centre Solution Reduces Costs and Delights BPI Customers
The Computer Telephony Integration (CTI) platforms had to work seamlessly and effectively with the Siebel CRM software. With a history of innovation and a growing customer base, the Bank of the Philippine Islands (BPI) needed to increase... [05 Sep 2006]
Dataforce Benefits From Avaya Contact Centre Solution: Outstanding Processes, Outstanding Platform
White Paper The company chose Avaya Interaction Centre with Computer Telephony Integration (CTI) to meet its advanced contact centre solution needs. Providing outsourced CRM services requires both the right business approach and an empowering technical platform. [05 Sep 2006]
Cisco's CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
White Paper CTI), a Cisco Systems Gold Partner with IP Telephony Specialization, beta tested the Communications Connector by implementing it, with CallManager, throughout their organization. CTI was already using Microsoft's CRM, so when Cisco called and ask... [28 Jul 2006]
Cisco IP Contact Center Solutions to Be Deployed by Cox Communications
White Paper Because the company is currently using traditional Time Division Multiplexing (TDM) technology, each contact center is dependent upon individual Automatic Call Distribution (ACD), Computer-Telephony Integration (CTI) and Interactive Voice Response... [07 Jun 2006]
Integrating CAD 6.0 Into a Citrix Thin Client Environment
White Paper CAD 6.0 (IPCC Enterprise Edition) is a suite of Computer Telephony Integration (CTI) products (user applications and services) that provide high end, full-featured contact center functionality. A thin client device is a simple terminal or other... [05 May 2006]
The Cisco CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
White Paper CTI) is an employee-owned business founded in 1995 that supports complex system engineering efforts with immediate practical assistance and targeted strategic planning in computer networking and Internet services. [04 May 2006]
Solution From MicroAutomation and Intel Helps Improve Suicide Hotline Services
White Paper The system MicroAutomation developed for the hotline is an advanced call routing and call management tool based on the company's CallCenter Millennium CTI product. The Kristin Brooks Hope Center is a non-profit organization dedicated to suicide... [23 Mar 2006]
Building Call Centers in Croatia
White Paper They needed a Computer Telephone Integration (CTI) platform that could automatically announce changed telephone numbers in conjunction with their telephone exchanges and databases; offer new services to customers and improve existing services... [23 Mar 2006]
