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silicon.com > White Papers > Enterprise Applications > Customer Management
Successful CRM: Turning Customer Loyalty into Profitability
In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success?and how genuin Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > Business Functions
POWEO Streamlines Business Processes to Improve Customer Satisfaction
POWEO wanted to ensure a competitive edge in the residential electricity and gas provider market from its start and mana Read more
Oct 11, 2008
silicon.com > White Papers > Data Management > Data Tools
Alaska Airlines Soars in Meeting the Needs of More Than 17 Million Customers Annually
For 74 years, Alaska Airlines has been providing world-class domestic airline service. Understanding and responding to c Read more
Mar 2, 2009
silicon.com > White Papers > IT Management > Business Functions
Buyer's guide: IBM customer experience solutions for midsize business
Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only a Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That Read more
Mar 18, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Desktop Client OS
Pep Boys Revs Up Customer Service With an IBM and Oracle Retail Solution
Faced with eroding customer loyalty and aging technology, Pep Boys needed to transform its retail systems to improve the Read more
Apr 1, 2009
silicon.com > White Papers > Data Management > Data Tools
6 Best Practices for PreventingEnterprise Data Loss
The numbers are staggering. Nearly 220 million electronic records have been breached since January 2005, according to Pr Read more
Jul 23, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
NAT Traversal for VoIP and Internet Communications Using STUN, TURN and ICE
Increased penetration of broadband Internet is driving the adoption of Voice over Internet Protocol (VoIP) both for cons Read more
Aug 14, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
CEO Dashboard Management: Why Creating Visual Reports You Can't Hide From Will Help Your Sales Performance
The nature of the CEO is to capture the market, and the nature of the market - or more to the point - the customer - is Read more
Nov 20, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
SAP Case Study: AstraWorld
AstraWorld was established in 2002 to provide value-added after sales service through a membership program that pays att Read more
Feb 20, 2008
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