customer loyalty
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Photos: Shopping just got high-tech
Photo They could be used for things such as loyalty cards in stores or membership cards in leisure organisations such as gyms. Cards can be easily personalised or have a photo ID included and printed out while the customer waits. [27 Jun 2008]
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
White Paper National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve... [17 Jun 2008]
Best Practices for Customer Support in Consumer Electronics
White Paper Integrated and effective support delivery is critical to creating meaningful differentiation, increasing brand loyalty, and ultimately driving higher margins. The race for convergence has blurred the lines between traditional consumer electronics... [13 Jun 2008]
Creating a Customer-Focused, Agile Airline
White Paper At the time it was revolutionary, but it was based on proprietary technology, it was difficult to scale and it lacked robust links to other systems, such as the British Airways Executive Club loyalty program and other customer databases. [31 May 2008]
Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0
White Paper Most of the organizations have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United States are experiencing amazing sales productivity gains, thanks... [30 May 2008]
The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
White Paper Fostering true loyalty and engagement with customers starts at a basic level. These 9 principles will guide in the efforts to create greater loyalty and engagement within the organization. Most will point to their customer care training or CRM system. [15 May 2008]
Probably the Best Internet Sales in the World!
White Paper In connection with the analysis of the objectives of an e-commerce solution at Carlsberg, they established that the most important factor is enhanced customer loyalty and satisfaction. SAP Internet Sales is similar to Customer Relationship... [15 May 2008]
nFrame Case Study: Walker Information
White Paper Walker Information (Walker) is a worldwide leader in customer loyalty management, having conducted more than 1,200 research programs in 35 languages for its 300 clients last year. Walker needed an experienced partner to support its online worldwide... [13 May 2008]
Essential Manager's Guide: Extraordinary Customer Service
White Paper Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your enterprise - where you can leverage differentiated services to provide a superior customer... [05 May 2008]
Essential Manager's Guide: Communications Tools for the Effective Worker
White Paper In Essential Managers Communications Tools for the Effective Worker, discover the positive impact of Unified Communications on both day-to-day interactions as well as on higher level goals such as business process efficiency, customer loyalty and... [05 May 2008]
Evaluating Customer Loyalty Solutions
White Paper Customer Loyalty Programs (CLP) has come a long way from their early beginnings in the 1970's. This paper highlights the technology challenges from a real-life situation involving a loyalty solution evaluation. [16 Apr 2008]
PCI Compliance: Low Risk, High Reward
White Paper The public relations costs alone of repairing the damage done to a retailer's reputation can be catastrophically high - and even at that, the customer loyalty that was lost may never be regained. When one's business' reputation is damaged from a... [16 Apr 2008]
Buyer's guide: IBM customer experience solutions for midsize business
White Paper To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer loyalty by providing a superior customer experience. Customers are at the core of your business. [11 Apr 2008]
Turning shoppers into advocates: The customer focused retail enterprise
White Paper These circumstances make it harder than ever to achieve brand loyalty. This white paper focuses on incorporating customer input into all facets of your business model to turn ordinary shoppers into loyal brand advocates. [11 Apr 2008]
Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels
White Paper Still, multi-sourcing is not without peril - particularly the risk of negative impact on customer service and, thereby, damage to customer loyalty and brand. Many companies are moving to multi-sourcing for call center agents, largely in pursuit of... [11 Apr 2008]
