customer service a
HelpDesk: With Touchpaper, the Post Gets Delivered!
White Paper As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At Einbeck, located in the Lower Saxony region of... [02 Sep 2008]
Building a Secure Network for Greater Agility and Success
White Paper You will also hear how a Cisco customer increased productivity and customer satisfaction by supporting sales, finance, and service in its multiple dealerships with an end-to-end Cisco network. Examine how to protect customer data and business... [02 Sep 2008]
Pragmatic ITIL: A Panel Debate
White Paper The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading provider of IT Business Management solutions, was to draw together customer experiences, expert opinion and vendor knowledge... [02 Sep 2008]
Knowledge Management for Customer Service: Ingredients for Success
White Paper As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. A key enabler, it allows businesses to use their knowledge assets to provide better customer service. [02 Sep 2008]
Avaya Global Services: IBM Success Story - Relocation Without Disruption
White Paper Supporting 600 agents, its Avaya Call Center in Madrid offered a continuous 24/7 customer service experience. For a company with the image and impeccable customer services of IBM, then, contact centre downtime is simply unthinkable. [02 Sep 2008]
Data Centers: Cisco Best Practices for Security and Performance
White Paper Network service providers seeking Cisco® Powered Network Program membership must meet rigorous application requirements that, among other things, include network performance, network security, and customer support. [02 Sep 2008]
Key Ingredients of the IT Service Desk
White Paper addresses the future implications of the service and support elements of your business and how you can prepare for the changes and customer expectations that lie ahead. This insightful Gartner Consulting white paper investigates the characteristics... [02 Sep 2008]
The Who, What, and Why of Convergent Billing
White Paper Service turn-up and delivery mean nothing if customer payment cannot take place. Carriers know that billing is where the rubber meets the road. Billing sounds so simple: send an invoice, collect payment. [02 Sep 2008]
Photos: Internet Explorer 8 takes aim at competition
Photo The emphasis on this release is on customer-oriented features. You can customise the Accelerator Indicator to include any other web service you might frequently use. Microsoft has released the second beta edition of its upcoming Internet Explorer 8... [28 Aug 2008]
Supermarkets serve up varied pace online
News As online retail captures a growing share of the consumer spend, customer service on supermarket websites is not following pace. A wide range in web page loading response times within UK grocer's websites - with the slowest more than three times... [27 Aug 2008]
Microsoft pumps $100m into Novell Linux deal
News The companies said that between now and November, they "will solicit customer input and identify aspects of the support programs that will be most useful to organisations running mixed-source environments". [21 Aug 2008]
IBM sends $300m to the cloud
News In the event of a service disruption, the company says its data centres would be able to electronically process the shift in information from customer sites in order restore service in a reasonable amount of time. [20 Aug 2008]
The Naked CIO: Best backgrounds for CIOs?
Comment They are focused on general business strategy and have a good understanding of what it takes to ensure the company meets its customer obligations. The Naked CIO: Service level disagreements But some backgrounds are definitely better than others... [18 Aug 2008]
O2 snaffles HomeServe mobile contract
News HomeServe, which has more than 5,000 employees and sub contractors remotely located across the UK, is using mobile technology to boost efficiency and call response time, and maintain high levels of customer service, according to CIO Trevor Didcock. [18 Aug 2008]
More businesses turning to VoIP?
News Business customer share of worldwide hosted VoIP service revenue will increase from 26 per cent in 2007 to 41 per cent in 2011, market research company Infonetics Research predicts. PBX makers have also greatly expanded the list of certified... [14 Aug 2008]
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