customer service
RSS customer servicePeter Cochrane's Blog: United breaks guitars?
Comment Compiled at JFK Airport whilst waiting for BA 178 to fly me home via London Heathrow. Dispatched to silicon.com via a free LAN connection in the BA lounge. I just boarded an early morning shuttle bus from my hotel at JFK airport. [14 Oct 2009]
It's down to you to save the world, IT industry
News With high-resolution video becoming increasingly affordable, we do now have an increasing number of viable options for replacing physical business travel with other alternatives," service director of analyst house... [13 Oct 2009]
How a tech 'watch list' can save CIOs from being caught out
News The report added that because some of the issues with software as a service - such as security and availability - are being resolved, take up is likely to increase in the next few years. Forrester also published a list... [12 Oct 2009]
Overview of Requirements and Applications for 40 Gigabit and 100 Gigabit Ethernet
White Paper Similar aggregation effects are present in the carrier and service provider networks, where it has become increasingly challenging for service providers to accommodate customer requests... [09 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses in their struggle to provide better customer... [08 Oct 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses in their struggle to provide better customer... [08 Oct 2009]
How to grow tech businesses during a recession
Comment It is well known that it's easier to sell to an existing customer than a new one but post-sales service is not just a marketing tool, it is also a way to actively drive profits. Customers expect a... [06 Oct 2009]
Deploying Knowledge-Based Authentication to Increase Revenue and Bolster Security
White Paper Many companies are driving sales and service to lower-cost channels, such as the Internet and the call center, to reduce operational costs, increase productivity and enhance customer satisfaction. There... [05 Oct 2009]
File Integrity Monitoring: Compliance and Security for Virtual and Physical Environments
White Paper When these devices are configured improperly, whether as a result of malicious hacker attacks or inadvertent employee modifications, the IT infrastructure may be exposed to security risk that leads to service outages and... [05 Oct 2009]
Information Risk Management in Financial Services
White Paper Integrated risk management, which involves a holistic fabric of people, processes, and technology, is needed to manage the many risks to customer and business information. This whitepaper is intended for senior managers... [05 Oct 2009]
Security in the Call Center: Verifying Customer Identities Without the Inconvenience
White Paper Off late many organizations looking to reduce costs, increase efficiency, and provide more self-service options for their customers have driven sales and service to the online channel. While the Internet... [05 Oct 2009]
IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance
White Paper They have integrated those processes and controls into how they manage almost every aspect of their daily work, helping them achieve their business goals and find variance before it causes a catastrophic outage, failed change, security... [05 Oct 2009]
A Proactive Security Posture: The Benefit of a Partnering With a Security Service Provider in a Difficult Business Environment
White Paper If an organization cannot assure its customer base that strong security measures are in place to protect credit card information and other types of personal and sensitive data, customers will vote with their feet and... [05 Oct 2009]
Mobility Enables True Unified Communications
White Paper Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Download this... [05 Oct 2009]
U.K. Application Service Provider Boosts Revenues 30 Percent, Customer Base 50 Percent
White Paper Executives at The CRM Business saw real revenue opportunities in integrating traditional Customer Relationship Management (CRM) solutions with enterprise-class messaging and collaboration services. They also saw no way... [02 Oct 2009]
