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silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > Networking and Communications > Network Management
Nortel Network Case Study: Bharti Airtel Limited
Bharti Airtel Limited (previously called Bharti Tele-Ventures) is one of India's leading private sector providers of tel Read more
Jan 11, 2008
silicon.com > White Papers
Eight Steps to Creating an Incentive Program for Your Customer Service Reps
Incentive programs that offer rewards such as cash, travel, or merchandise in return for exceptional performance or perf Read more
Jan 16, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Jet Support Services Inc.: Innovative Portal Enhances Staff and Client Experience
Jet Support Services Inc. (JSSI) wanted to expand its aircraft maintenance services business around the world, but its e Read more
Feb 9, 2008
silicon.com > White Papers > IT Management > Business Functions
Malibu Boats: Malibu Boats Leaves Productivity Wake After Building Online Business Portal for Staff
In 1982, Malibu Boats built 100 custom ski boats in a small shop in Merced, California. Since that first year, the compa Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries
The top management at Adhunik Group felt the need for an ERP solution to enable them to optimize production cost and gen Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Gibson Guitar Extends Financial and Distribution Solution to Add Cutting Edge
For more than four decades, Gibson has rocked the music industry with its world-famous electric guitars, used by rock le Read more
Feb 9, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
BEA WebLogic Portal Federation: Distributed Portal Services Harness Service-Oriented Architecture and Unleash the Power of Portal Infrastructure Across the Enterprise
Over the last decade, with the maturation of portal technology, businesses have consistently experienced the benefits th Read more
Feb 15, 2008
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