customer service
RSS customer serviceDocupace Case Study: Financial Securities Solution Corp. (FSSC)
White Paper In either case, FSSC was overwhelmed with the challenges of maintaining superior customer service and timely response to audits, while becoming buried under a mound of paper. Financial Securities Solution Corp. [18 Jul 2008]
WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
White Paper In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc.needed a remote support solution that would provide immediate customer service. Quicker service ensures CBORD provides the highest... [18 Jul 2008]
Questys Solutions Case Study: Century 21 Wilson Minger Agency, Inc.
White Paper Wilson Minger deployed Questys Pro: An affordable, easy-to-use document management solution that dramatically improves office productivity and customer service levels. Wilson Minger) has won numerous awards for quality and performance such as... [18 Jul 2008]
Traffic Engineering and Network Management System for QoS-Guaranteed DiffServ Provisioning
White Paper Using the proposed traffic engineering functions for DiffServ-over-MPLS network, the Internet Service Provider (ISP) can easily configure Diffserv-over-MPLS traffic flows among customer's distributed sites, and can provide guaranteed end-to-end... [18 Jul 2008]
SoftMed Systems Improves Enterprise Performance With WebEx
White Paper SoftMed Systems, Inc.required a platform-independent remote support solution to provide seamless customer care to 1,500 healthcare facilities. WebEx increased employee productivity and expedited support response times, extensively improving the... [18 Jul 2008]
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper IFFCO-TOKIO General Insurance wanted to ensure that customer and user satisfaction is not impaired by poor IT support facilities. By deploying a service desk solution with integrated incident, problem and change management processes based on ITIL... [18 Jul 2008]
Latin America's Printer Online Outperforms the Competition With WebEx
White Paper They saw a demonstration of iLink at a customer site and noticed that the solution had numerous connectivity problems. Founded in 1998, Printer Online is a leading provider of full-service printing solutions in Colombia. [18 Jul 2008]
Veroxity Technology Partners Case Study: Bain Capital
White Paper The challenge was to provide the customer a fully scalable solution that would allow them to optically connect their Metro locations with a remote data center location while providing business continuity. [18 Jul 2008]
Demo of Triple Play Services With QoS in a Broadband Access Residential Gateway
White Paper Although a NGN is a glue of different network parts, the paper focuses this demo in the customer premises, more precisely in the Residential Gateway (RGW) that is the interface between the end user and the access network. [18 Jul 2008]
Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
White Paper While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. When confronting the growing pains of their customer service environment, successful companies have... [17 Jul 2008]
TrueCONNECT White Paper - QoS Introduction
White Paper CoS is concerning about how to classify customer's traffic into different categories, and QoS is describing the handling mechanism and hence performance of different traffic classes. CPCNet TrueCONNECT IP-VPN service is built on standard-based MPLS... [17 Jul 2008]
Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions
White Paper Companies in process industries now widely realize that they must restructure their supply chains to take out costs and maintain their customer service edge. Companies in Process Industries (including chemicals, pharmaceuticals, food & beverage... [17 Jul 2008]
Price hike for SAP's Enterprise Support
News SAP is pitching this as a service that adds customer value but in reality it means a cost increase. In a statement SAP said: "Subject to specific contractual limitations, a typical customer paying 17 per cent of maintenance base for SAP Standard... [16 Jul 2008]
Dunelm Mill signs Epos maintenance deal
News As a result, we hope to see increased sales and customer satisfaction through reduced queues and increased footfall. There's nothing more frustrating for a customer than seeing an empty till when they have to queue to make a purchase. [16 Jul 2008]
Law firm gets SaaSy with email security
Case Study But in addressing the problem, Ashurst also wanted to retain the amount of control over the most critical customer communication channel. Ashurst previously used an in-house system but the decision was taken to move to the software as a service... [15 Jul 2008]
