customer service
RSS customer serviceVigilus Security Overview
White Paper These improvements in business functionality will yield greater revenue, increased productivity, streamlined operations, and improved customer service. Wireless mobility solutions will transform the way... [11 Nov 2009]
Achieving Payment Card Industry Data Security Standard (PCI-DSS) Compliance
White Paper The Payment Card Industry Data Security Standard (PCI-DSS) was developed by five major credit card associations to protect customer information through the global adoption of consistent data security measures. [11 Nov 2009]
Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
White Paper Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. Electronic Document Management... [11 Nov 2009]
Financial Transactions and Personal Data Security - Is Your Customers#$# Data Safe?
White Paper The risk associated with collecting and holding individual personal data for a Money Service Business (MSB) is both very real and very serious. In 2007, a major Canadian bank lost a computer backup file that contained... [11 Nov 2009]
No more tax breaks for offshoring?
Comment What rights do you, as a customer, have to see your service provider's costs and profit margin under any open book arrangements? There are a number of exceptions to the basic place of supply rule, for... [11 Nov 2009]
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
White Paper Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc.and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated... [09 Nov 2009]
Microsoft Dynamics CRM Online - The Linc Group Case Study
White Paper As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the company's long-term success. Microsoft Dynamics provides powerful software that helps... [05 Nov 2009]
Implementing Cisco's Web 2.0 Collaboration Technologies
White Paper While changes and improvements in information technology and telephony will very likely continue, today the benefits of Cisco's Web 2.0 Collaboration integrated with Unified Communication can provide large benefits in improved... [03 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo Tech companies are already creating custom apps for Google Wave, with software-as-a-service provider Salesforce.com crafting a wave app that can help companies deal with customer queries. If it doesn't,... [30 Oct 2009]
How to pay for your Amazon purchases with a feisty mango
News The PayPhrase service, launched yesterday in the US, will see Amazon users able to combine a set of payment details - such as their credit card information and shipping details - and then name the data with a memorable... [30 Oct 2009]
Improving the Links Between IT and Consumer Service
White Paper Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their... [29 Oct 2009]
Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
White Paper What is the role of customer service in your organization? Join this webcast to discover how Microsoft Dynamics® CRM can help you transform customer service into a... [28 Oct 2009]
Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [28 Oct 2009]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released... [28 Oct 2009]
Microsoft Dynamics CRM - High 5 Sportswear Case Study
White Paper High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right... [28 Oct 2009]
