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silicon.com > White Papers > Desktops, Laptops and OS > Desktop Client OS
Pep Boys Revs Up Customer Service With an IBM and Oracle Retail Solution
Faced with eroding customer loyalty and aging technology, Pep Boys needed to transform its retail systems to improve the Read more
Apr 1, 2009
silicon.com > White Papers
Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month
With its mission-critical and time-sensitive faxes numbering over 3.4 million each month, Countrywide Financial Corp. ne Read more
Jan 2, 2008
silicon.com > White Papers > Networking and Communications > Network Technologies
Liba.com: Offers Services to Help Young Families in China
Liba.com increases productivity and customer service in their contact center while streamlining their business processes Read more
Jan 7, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Achieving Best Practice Performance in Automotive Parts Distribution
Globalization and structural issues have caused the automotive market to become more competitive than ever, with pressur Read more
Jan 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Out of Stock?: It Might Be Your Employee Payroll - Not Your Supply Chain - That's to Blame
Customers get lower satisfaction from their shopping experience when stores have too few employees and, more importantly Read more
Jan 8, 2008
silicon.com > White Papers > IT Management > Business Functions
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices Read more
Jan 8, 2008
silicon.com > White Papers > Networking and Communications > Network Management
TechNet Webcast: Overview of SQL Server Availability Features and Upcoming Improvements (Level 200)
Microsoft SQL Server Always On technologies support mission-critical applications with the highest level of availability Read more
Jan 8, 2008
silicon.com > White Papers > IT Management > Project Management
Retail Store Execution: An Empirical Study
This paper describes a methodology by which a retailer can identify action steps that are likely to increase sales and c Read more
Jan 8, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)
Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and A Read more
Jan 11, 2008
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