customer
RSS customerNominet - Creating a Single View of the Customer
White Paper Nominet, the registry for .uk internet names, manages between 100,000 and 120,000 domain registrations per month, from a total of over 3 million customers. The registry has now migrated the 250,000 external and internal support calls it receives... [02 Sep 2008]
Harvey Nichols - Commitment to Customer Satisfaction
White Paper One of the UK's best known premium retail brands, Harvey Nichols has a varied and growing IT infrastructure, with an IT department supporting 2,000 users generating over 1,000 support calls per month. [02 Sep 2008]
The Killer App for On-Demand CRM Multi-Channel Customer Service
White Paper In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user... [02 Sep 2008]
The Challenge to Achieve Perfect Order Management
White Paper This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process can fail and explains how companies can sidestep those pitfalls and, in the... [02 Sep 2008]
Deutsche Post - With Touchpaper, the post gets delivered!
White Paper The German Post Office Customer Service Centre is a wholly owned subsidiary of the German Post Office and functions within the organisation as a service and business process outsourcing partner. At the german Post Office Customer Service Centre in... [02 Sep 2008]
HelpDesk: With Touchpaper, the Post Gets Delivered!
White Paper As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various services in the area of customer communication and customer process management. At Einbeck, located in the Lower Saxony region of... [02 Sep 2008]
Building a Secure Network for Greater Agility and Success
White Paper Examine how to protect customer data and business assets from internal and external security breaches, and comply with the latest legislation for customer privacy. You will also hear how a Cisco customer increased productivity and customer... [02 Sep 2008]
Positioning your business to win: Warehouse Management
White Paper Distributors must handle increased sales orders while maintaining inventory accuracy, meeting customer service demands, and increasing revenue without increasing costs. This eKit focuses on these challenges and highlights IBMâ€Âs solutions for... [02 Sep 2008]
Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency
White Paper This paper provides an overview of how to efficiently and effectively deploy vital marketing tactics such as building customer profiles, optimizing landing pages, segmenting lists, testing, personalization and coordinating campaigns across your... [02 Sep 2008]
Smart Post-Sales Support Pays Off for Retail Logic
White Paper With their help desk performing a vital customer facing role, their help desk solution not only needed to be robust and reliable but capable of supporting the complex processes and touch points defined by the help desk team. [02 Sep 2008]
Leicestershire Health Informatics Service - All the right connections
White Paper SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connecting for Health and featuring Touchpaper customer Leicestershire Health Informatics Service (LHIS). [02 Sep 2008]
Top Ten Reasons Customers Choose SAP for Business Transformation
White Paper Meet customer demands more effectively than their competition Today, companies around the world are realizing they must transform their business processes in several key ways if they are to: Compete in a global market [02 Sep 2008]
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements
White Paper A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. In this way it is both a commitment and a score card. [02 Sep 2008]
Pragmatic ITIL: A Panel Debate
White Paper The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading provider of IT Business Management solutions, was to draw together customer experiences, expert opinion and vendor knowledge... [02 Sep 2008]
Delivering Fulfillment Excellence: A Global Survey on Fulfillment Trends and Performance
White Paper The fulfillment cycle may include receiving customer orders, configuring the products to order, shipping and invoicing products to distribution outlets or end users around the world. Fulfillment is a term defined simply as "completion of a sales... [02 Sep 2008]
