desk
RSS deskLearn the Secrets to Improving Help Desk Productivity and User Perception
White Paper The IT Help Desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help... [05 Jul 2008]
Dell PowerEdge Servers Running Windows Server 2008 Help a Major U.S. Bank Cut Remote Access Connection Time by 50 Percent, Boosting IT Help-Desk Response
White Paper A major U.S.bank relies on its server infrastructure for 24/7 operations, but limited remote access to tools and applications made it difficult for the IT team to respond quickly when a server was down. [05 Jul 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. Discover strategies that every IT help desk should practice for improved IT service delivery. [05 Jul 2008]
UK Airport Handles More Calls With Self-Service Automation Through IVR
White Paper Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response (IVR) system, based on the... [05 Jul 2008]
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
White Paper View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk. Keep your internal customers, support and development teams informed--from first call to... [05 Jul 2008]
MoD IT - late and over budget
News The MoD says the range of improvements delivered by the DII include enhancement of existing MoD systems, delivery of two systems to forces in Afghanistan at short notice, a "single point of contact" help desk and enabling benefits totalling £972m... [04 Jul 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Paper According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best Practices for the Service Desk," to discover... [03 Jul 2008]
How Does Your IT Help Desk Measure Up?
White Paper How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes. [03 Jul 2008]
Expert Invest AB Manages Resources Expertly with Domino for Linux
White Paper Just before Christmas in 2000, Expert started using the latest version of INVID Help Desk on a Domino for Linux server specially tuned by Cendio Systems, a Linux system integrator and Lotus Business Partner. [03 Jul 2008]
Council Riding High as IT Campaign Leaves Its Mark
White Paper In April 2000 some 10,400 calls were being presented to the IT Service Desk each month. It chose assyst with the knowledge in mind that it was so much more than a help desk tool and it was out-of-the-box. [03 Jul 2008]
Orange Rings the Changes to Keep Its Future Bright
White Paper The Service Management team consists of Help Desk, Desktop, Change, Problem and Service Level Management. Orange's choice of software was Axios Systems' assyst, which replaced an Incident Management Help Desk 'trouble ticket' tool from Touchpaper... [03 Jul 2008]
Rebus Software Chooses assyst for Integrated IT Service
White Paper They were determined to ensure that their customer help desk offered their many customers the level of support they demanded. Rebus Human Resources offer payroll, personnel and pension applications and services, including bureau-outsourcing... [03 Jul 2008]
BMC Software Assures Reliability of Key Services with PATROL
White Paper Resolving Help Desk calls was time consuming because each group would have to check to see if its components were causing the problem that resulted in an alert. BMC Software has a typical business value chain and uses industry-standard applications... [03 Jul 2008]
The Forestry Commission Logs on to assystNET
White Paper In the late 1980s, it became one of the first customers of Axios, now a world leader in IT Help Desk and Service Management software, and will shortly upgrade to the latest version of its flagship assyst solution. [03 Jul 2008]
assyst Drives Canadian Tire's IT Service Transformation
White Paper The key driver that helped them realize this integration is assyst - a leading ITIL-based Help Desk and IT Service Management solution. A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology... [03 Jul 2008]
