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silicon.com > White Papers > Security > Intrusion - Tampering
Global Leader in IT Business Management Irons Out Its Email Security Problem
Touchpaper provides round-the-clock support services and software to thousands of customers around the globe. Maintainin Read more
Feb 21, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Measuring TCO at a Leading Financial Services Provider
A regulated financial services provider, Amvescap must carefully safeguard company and client data. The company must als Read more
Feb 21, 2009
silicon.com > White Papers > Security > Security Administration
Sophos Case Study: Sussex Health Informatics Service
Sussex Health Informatics Service (HIS) manages the IT services for eleven National Health Service (NHS) trusts througho Read more
Mar 4, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
Businesses Beware: The New Battlefront on Email and Web Attacks
This white paper discusses the nature of the new threats, what they're designed to achieve, and their true costs to busi Read more
Mar 18, 2009
silicon.com > White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and profe Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more
Mar 18, 2009
silicon.com > White Papers
Customers Want Live, Speedy Support
EXECUTIVE SUMMARY: Data from Forrester's Consumer Technographicsÿ® Q3 2005 North American Survey reveals that North A Read more
Mar 18, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
eGrabber Case Study: Allied Financial Software
Allied Financial Software, Inc. (formerly Allied Financial Services) has been providing software solutions to the financ Read more
Mar 24, 2009
silicon.com > White Papers > Security > Security Administration
Bank of Sacramento: Communicating With Customers Securely, and Conveniently
Bank of Sacramento provides customized financial services to businesses, professionals, and individuals who require a hi Read more
May 1, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
Calibrating Managed Security Services for SMB: A VISOR Business Model Approach
The five-variable VISOR Business Model is useful for service providers to help assess the viability of a new service for Read more
Jun 30, 2009
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